Sales Manager

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We are looking for a remote / home office-based Sales Manager who will be responsible for generating new customers and sales volumes via our NA Merchant partners. This position will be geographically focused within the western United States and will engage customers ranging from printers to corporate accounts to end-users. The Sales Manager will ensure customer requirements are fulfilled and solutions provided resulting in a high level of customer satisfaction at the merchant partner and end-user level.  

Greetings from your future manager

“I’m excited to welcome a new Sales Manager to our industry-leading team. We’re a close team of dedicated, passionate people working together to succeed personally and professionally. You’ll be challenged with developing, growing, and managing new and existing customers in a very dynamic and always changing market. Our Americas team covers the US, Canada, and Latin America, supporting a wide range of customers with our World Class global manufacturing and supply chain.” - Terri Hable, Sales Director, NA Merchants. 

What you will do

• Direct sales, business development, and service account management functions for UPM NA merchant partners. This includes business planning, building customer relationships at multiple levels in the vertical chain, forecasting demand in partnership with customers, pricing in adherence to UPM's pricing policy and documentation, implementation, and enforcement of UPM contractual practices, and building customer knowledge of UPM's offering

• Collaborate with internal partners (customer service, production planning and logistics) to ensure customer commitments are met

• Increase internal market intelligence by understanding and communicating end-user needs and market feedback

• Create customer satisfaction by exhibiting a drive to exceed customer expectations

• Engage in new business development to include lead generation, qualification, and development, which result in new sales for UPM

Who you are

• You have a bachelor's degree in a related field

• You preferably have paper-related experience

• You have at least 5 years' sales or similar experience

• You have demonstrated experience in customer relationship management

• You have a strong understanding of customer and market dynamics and requirements

• You are skilled in selling and negotiating and able to think strategically

• You have experience with sales and business-related systems and tools (i.e. SalesForce)

This is what we offer to you 

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. 

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

• Comprehensive benefit package: UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.

Salary range: $118,600 to $171,000 / year based on qualifications and experience  

UPM offers a comprehensive benefits package which includes the following:  

• Health insurance: comprehensive medical, dental and vision plans  

• Other insurances: disability coverage, life, and AD&D insurance  

• Retirement plan: 401(k) with company match and employer retirement contribution  

• Paid time off: 15 days of paid time off plus 13 company holidays   

• Bonus: annual performance-based short-term incentive plan  

• Other: professional development opportunities  

Benefits are updated annually and plan level eligibility requirements may apply. 

Learn about our Rewarding and our Ways of working 

Additional information about the position 

This position is fully remote (home-office based).

How to apply 

To apply, please submit your CV and cover letter by June 30, 2026.  Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact at [email protected] HR Service Center at [email protected] or +1 877 723 5247.

Country-specific information 

Only candidates authorized to work within the United States without sponsorship will be considered.

This Job Description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer. 

UPM business / function information 

UPM Communication Papers offers the industry’s widest portfolio of graphic papers for newspaper, magazine, marketing, and book printing, as well as for home and office applications. We drive the value of paper as a unique and sustainable medium of trust, impact, learning and inspiration. We employ around 4,500 people and operate 8 modern paper mills globally. Our annual production capacity is 3.7 million tonnes of graphical paper. More about us and our products at www.upmpaper.com

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