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Updated 2026-06-10 04:00 UTC·© 2025–2026 RoleSuite
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Customer Success Manager - Retail

Wolt · Ramat Gan, Israel

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Retail team partners with some of the largest and most exciting retail brands in the market, helping them grow, scale, and maximize their commercial success on the platform. In this role, you will manage a portfolio of retail partners and single-vendor businesses across categories such as bakeries, butcher shops, delis, specialty food chains, and national retail brands.

You won’t just be "managing accounts"—you will be a growth consultant, using data to help retail businesses optimize their operations, improve their menu, and maximize their profitability and sales on the Wolt platform. This role combines analytical work with regular field activity, including 1-2 days per week of in-person meetings with business partners. This is a commercial, relationship-driven role for someone with strong sales instincts. 

Day-to-day in this role you’ll:

  • Manage and grow a portfolio of large retail partners and single-vendor businesses across multiple categories
  • Drive revenue growth by identifying upselling, cross-selling, and business development opportunities within your portfolio
  • Analyze partner performance, identify commercial opportunities, and proactively recommend growth initiatives
  • Partner closely with Marketing, Ads, and Sales teams to increase partner visibility, campaigns, and platform engagement
  • Spend 1-2 days per week in the field, conduct regular business reviews, performance meetings, and growth planning sessions
  • Take ownership of partner satisfaction, retention, and commercial success metrics

Our humble expectations

  • 2–4 years of experience in sales, account management, business development, retail partnerships, customer success, or other commercially focused client-facing roles
  • A sales-oriented mindset with a passion for driving business growth
  • Commercial mindset with strong analytical thinking and the ability to identify revenue opportunities and performance drivers
  • Excellent relationship-building and communication skills
  • Highly proactive, goal-oriented, and resilient in a fast-paced, evolving environment
  • Strong sense of ownership and ability to work independently while managing multiple priorities
  • Fluent in Hebrew

What we offer

  • A unique opportunity to join and shape a fast-growing retail business within one of Europe’s leading tech companies
  • Hands-on learning and professional development in a dynamic, high-impact environment
  • Exposure to partner management, retail operations, and commercial growth initiatives
  • The opportunity to work closely with some of the leading retail brands in the market
  • Great benefits and strong growth opportunities within Wolt

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Apply →

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