- Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
- Hosting recurring meetings for your customers
- Acting as an internal champion for your customers with all Contentsquare teams
- Handling standard escalation management for your accounts
- Acting as a product adoption expert for your customers, including running sessions for them to do light product education
- Helping ensure your customers are following Contentsquare best practices
- Scoping new Contentsquare projects for your customers
- Performing project management for large Contentsquare projects your customers are working on
- Contentsquare product administration and maintenance assistance
- Providing Contentsquare platform configuration assistance
- Triaging critical issues in conjunction with the Customer Support team
- Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
- Creating and distributing regular reports to your customers
- 5+ years’ experience in providing customer facing support to Enterprise Accounts
- Strong communication and interpersonal skills
- Excellent written abilities and organizational skills
- Experience working with a range of customers, from individual contributors to C-levels
- You have experience with JavaScript, HTML, CSS
- Bachelor's degree in computer science/Information technology or equivalent
- Ability to work in a fast-paced startup SaaS environment
- Strong desire to teach new customers about the platform
- Experienced in working in a web-based company, SaaS environment a plus!
- Experience in JIRA, Zendesk and Salesforce a plus!