This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Canada.
This is an exciting opportunity to help enterprise customers maximize the value of a cutting-edge AI and data security platform. As a trusted technical advisor, you will guide customers throughout their journey—from onboarding and implementation to long-term adoption and expansion—ensuring they achieve measurable business outcomes. Working closely with cross-functional teams, you will solve complex technical challenges, influence product improvements, and build lasting customer relationships. This role combines deep technical expertise with consultative problem-solving in a fast-paced, innovative environment. It is well suited for professionals who enjoy blending customer engagement, cloud technologies, and cybersecurity to deliver exceptional customer success while supporting some of the world's leading organizations.
Accountabilities:
- Serve as the primary technical advisor for enterprise customers, providing expert guidance on platform capabilities, implementation, and best practices.
- Lead customer onboarding, training, and enablement initiatives to accelerate adoption and maximize long-term value and return on investment.
- Build trusted relationships with technical and executive stakeholders, understanding business objectives and delivering tailored solutions that align with customer goals.
- Proactively monitor customer health, usage metrics, and adoption trends, identifying opportunities to improve engagement, satisfaction, retention, and expansion.
- Troubleshoot and resolve technical issues involving cloud environments, APIs, data technologies, integrations, and platform functionality while collaborating with engineering teams when needed.
- Advocate for customer feedback by partnering with internal product and engineering teams to influence product enhancements and roadmap priorities.
- Conduct technical workshops, Quarterly Business Reviews, and strategic planning sessions while documenting best practices and customer success plans.
- Mentor teammates, contribute to knowledge sharing, and participate in recruiting and onboarding activities to strengthen the customer success organization.
- Travel approximately 25–50% as needed to support customer engagements and strengthen strategic relationships.
Requirements
- Associate's degree or equivalent professional experience; a Bachelor's degree in Computer Science or a related field is preferred.
- At least 6 years of experience in technical customer-facing roles with strong project management and customer success responsibilities.
- Demonstrated success managing enterprise customer relationships across onboarding, adoption, renewals, and expansion.
- Hands-on experience with SQL, Python or other scripting languages, APIs, web services, and cloud environments.
- Minimum of 3 years of experience working with cloud infrastructure, databases, networking, identity and access management, and related data technologies.
- Strong knowledge of cybersecurity technologies such as Data Loss Prevention (DLP), Data Privacy, Data Security Posture Management (DSPM), Cloud Security Posture Management (CSPM), SIEM, vulnerability management, or similar solutions.
- Experience collaborating effectively with software development and engineering teams to resolve technical challenges and improve customer outcomes.
- Excellent communication, presentation, and relationship-building skills with the ability to engage both technical practitioners and executive stakeholders.
- Self-motivated, proactive, and comfortable working independently in a fast-paced, ambiguous startup environment.
- Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset and passion for delivering outstanding service.
Benefits
- Competitive compensation package based on experience, location, qualifications, and overall contribution.
- Potential eligibility for performance-based merit increases and additional compensation components where applicable.
- Fully remote work environment with home office setup reimbursement.
- Unlimited paid time off.
- Paid holidays and sick leave.
- Comprehensive health, dental, and vision insurance.
- Life insurance.
- Short-term and long-term disability coverage.
- Opportunity to work with innovative AI and cybersecurity technologies while supporting leading enterprise organizations.
- Collaborative, high-growth environment with opportunities for continuous learning and career advancement.