Account Manager - Life Sciences
➡️ Excited by owning a portfolio of innovative life sciences clients where you drive renewals while uncovering strategic growth opportunities?
➡️ Motivated by building trusted, long-term partnerships with R&D leaders and becoming their go-to advisor?
➡️ Thrive in commercial conversations — from QBRs to negotiations — where delivering value directly fuels retention and expansion?
➡️ Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
This is a hybrid position in our Downtown Toronto office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!
What You'll be Doing:
Manage relationships within a portfolio of large, strategic clients.
Drive renewals and achieve quarterly expansion targets.
Partner closely with Account Executives and Account Directors on expansion opportunities.
Build trusted relationships with multiple stakeholders across customer organizations.
Lead account reviews, track customer objectives, and ensure value realization across teams.
Identify risk areas and develop retention strategies.
Accurately forecast both renewals and expansion on a 90 day rolling basis.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.
About You:
Experience managing large or multi-stakeholder accounts (B2B SaaS experience preferred).
Strong relationship management skills, with a consultative and value-driven approach.
Commercially minded and comfortable partnering with sales to drive results.
Organized and proactive in using account planning frameworks to drive value-based outcomes.
Skilled in presenting, influencing, and negotiating with senior stakeholders.
Organized, analytical, and proactive in planning account growth.
Excited to work in a fast-moving, global SaaS environment.
A genuine interest in helping customers innovate and succeed.
What You'll Love:
5 weeks paid vacation
Comprehensive benefits package for you and your dependents from day one
RRSP Contribution Matching
Access to mental health support
Maternity and paternity leave
2 company-paid volunteering days
Our Values:
Integrity: We hold each other accountable for our actions.
Leadership: We lead by example and inspire each other to reach for new heights.
Openness: We are open and honest and share our ideas with care and consideration.
Growth: We are lifelong learners who aspire to improve each day.
Innovation: We seek out new ways to solve problems.
Customer: Our customer is at the center of everything we do. Their success is our success.