Department: Supply Chain Excellence
Reports to: Director, Merchandise Planning - NAM
Location: North Vancouver
Your Opportunity at ARC’TERYX:
As a Demand Planner at Arc’teryx, you own the demand forecast for your product categories, turning data, market signals, and cross-functional insight into forecasts that directly shape what we build, buy, and bring to market. Your work guides operational and financial decisions across the business and makes sure the right product reaches our customers at the right time. You’ll lead your categories through the full planning cycle, partner with teams across the organization to sharpen our outlook, and continuously raise the bar on forecast accuracy — from new product launches to in-season adjustments. It’s a role with real ownership, visible impact, and the room to grow both your technical depth and your commercial judgment.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
Our Demand Planning team plays a pivotal role in connecting the business strategy to the realities of customer demand. We translate market signals, historical data, and cross-functional insights into a clear, forward-looking demand forecast that guides decision making across our organization. We work cross-functionally to align on expectations, challenge assumptions, and continuously refine our outlook to ensure the right products are available at the right time. We take ownership of the demand plan not as individuals, but as a collective - ensuring transparency, accountability, and shared success across the organization.
If you were in the Demand Planner role now, here are some of the core activities you would be doing:
- Owning and maintaining a rolling 12-18 month demand forecast for your categories, aligning inputs from cross-functional partners with established planning guidelines
- Driving forecast accuracy by monitoring performance, diagnosing error, and acting on improvement opportunities
- Building baseline statistical forecasts using established tools and methodologies, then refining them with business judgment
- Driving the demand plan through the Integrated Business Planning (IBP) cycle to reach a consensus forecast
- Reconciling top-down financial targets with bottom-up SKU forecasts, surfacing gaps and driving resolution
- Translating demand insights into guidance for Supply Planning on capacity and build decisions
- Helping shape how the team plans through monthly process-development meetings
- Modelling demand for new product launches using historical analogs and category guidance
- Monitoring in-season performance and leading corrective actions
- Identifying risks and constraints, running scenario analysis, and escalating issues early
- Partnering with Merchandising, Supply Planning, Inventory Planning, Allocations, FP&A, and eCommerce to align on execution
Here are some of the things you could be working on in the future:
- Leading demand planning improvement projects and initiatives as opportunities arise
- Partnering with supply chain and product teams to shape inventory strategy
Are you our next Demand Planner?
- You have 3-5 years experience in demand planning, merchandise planning, forecasting or relevant supply chain role
- You have strong demand forecasting experience in a retail or wholesale environment
- You have a background in statistical forecasting paired with a strong data analysis skillset, with advanced skills in data manipulation and Excel
- You have experience working with retail KPIs
- You have experience with new product forecasting and lifecycle management
- You have hands-on experience with advanced planning software such as o9 Solutions, Blue Yonder, Anaplan, or Oracle
- You have experience mentoring and sharing knowledge with others
- You have strong analytical skills to investigate, troubleshoot, audit and/or resolve complex issues in scenarios with uncertainty and ambiguity
- You have strong time management skills; work well with deadlines and under pressure, and have an ability to prioritize and manage multiple tasks in a fast-paced environment.
- You have strong interpersonal skills and enjoy working in a people-facing role.
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it