About the Client
Our client is a U.S.-based, full-service freight forwarder with over four decades of experience delivering reliable air, ocean, and ground logistics. They serve a wide range of industries and are known for trust, operational excellence, and technology-enabled service. The majority of their business comes from referrals, reflecting their commitment to results and customer-centric solutions.
Why does this role exist?
This role exists to streamline and professionalize the end-to-end rate request and quoting workflow, ensuring customers receive timely, accurate, and reliable pricing options. By balancing cost and carrier/service reliability, the Coordinator will help protect margins, increase quote-to-book conversions, and sustain strong customer relationships. The company is growing and needs a proactive contributor who can operate independently while keeping internal stakeholders informed.
Rate Request Management
- Acknowledge receipt of customer rate requests via email.
- Reach out to appropriate contacts (carriers, partners, internal teams) to obtain pricing.
- Compare options from multiple sources to identify the best fit.
- Evaluate trade-offs between lowest cost and reliability/transit/service.
- Prepare and send quotes back to customers; document key assumptions.
Client and Internal Communications
- Manage email correspondence with existing and potential clients.
- Handle limited inbound and outbound calls with customers and the internal team.
- Coordinate internal check-ins with the sales manager and share progress updates.
- Conduct timely follow-ups and maintain strong customer relationships.
Pricing Accuracy and Documentation
- Ensure quotes are accurate and complete (accessorials/surcharges as applicable).
- Maintain organized records of quotes, responses, and outcomes for visibility.
- Flag risks, exceptions, or service concerns and recommend alternatives.
Tools and Process Execution
- Use Magaya for shipment-related records, documentation, and status updates as directed.
- Use Microsoft Office Suite to prepare spreadsheets, emails, and documents.
- Follow the provided walkthrough/SOP and suggest process improvements where helpful.
Ownership and Reliability
- Work independently, prioritize multiple requests, and meet turnaround SLAs.
- Exercise sound judgment when balancing price vs. reliability; escalate when needed.
- Consistently deliver on commitments and uphold high standards of professionalism.
Required:
- Hands-on experience in U.S. freight/logistics, with strong preference for freight forwarding (not entry-level).
- Solid knowledge of freight forwarding terminology and shipping processes.
- Demonstrated ability to source, compare, and evaluate freight rates across options.
- Professional email management and phone communication experience (inbound/outbound).
- Proficiency with Microsoft Office Suite and the ability to quickly get up to speed in Magaya.
Your superpowers are...
- Proactive, takes initiative, and anticipates next steps without waiting for prompts.
- Strong judgment and critical thinking; balances cost with service reliability.
- Detail-oriented, organized, and consistent with follow-through.
- Excellent written and verbal English communication.
- Customer-centric, calm under pressure, and dependable in a remote setting.
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
You should apply if...
- You thrive in pricing/quoting workflows and enjoy comparing options to find the best solution.
- You’re comfortable managing an inbox, making/receiving calls as needed, and keeping stakeholders updated.
- You work well independently, take accountability for outcomes, and value accuracy and reliability.
- You can work U.S. East Coast hours and appreciate a culture focused on trust, results, and continuous improvement.
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- Monday–Friday, 9:00 am–5:00 pm EST
Compensation:
- $7 per hour
- No benefits package included
