Responsible for aligning technology solutions with business strategies, working principally with senior management. Acts as the principal designer for major systems and their subsystems utilizing a thorough understanding of available technology, tools and existing designs.
Core Job Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Partner with the functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs.
Provides strategic consultancy support to customers in defining or designing business processes and researching and identifying enabling technologies based on customer requirements
Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business
Assess near-term needs utilizing structured interview processes to establish business priorities, consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities
Ally with other IT functional areas to remain apprised of project status, and inform customer management of progress; conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts
Develop, motivate, and provide direction to technical team in a way that facilitates the creation of a team environment and enables team to fulfill the department's operation objectives.
In specialized systems (i.e. SAP) effectively set options to change the way the program works (configuration responsibilities).
Minimum Education:
• Degree in IT and/or complimentary business degree
Minimum Experience/Training Required:
• At least 8 years of experience in IT, preferably in the health care industry
• Ability to work directly with the business to understand business priorities and turn into IT requirements
• Problem determination (experience in root cause analysis) and problem resolution skills
• Exposure to project management
• Strong collaboration and partnering skills
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to manage by influence
• Ability to be firm but fair with regard to operational deliverables
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Based on 814 disclosed Support salaries on RoleSuite, the role pays a median of $64K/year, with most offers between $53K and $103K (10th–90th percentile: $45K–$151K).
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