Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Azure DevOps
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of quality by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner carefully identifies client issues, interprets them accurately, and designs appropriate resolutions by leveraging a thorough understanding of the product. The position requires dedication to sustaining system reliability and fostering strong client relationships through proactive support and problem-solving.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and communicate technical information clearly to both technical and non-technical stakeholders.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure DevOps.
- Experience with cloud-based deployment and monitoring tools related to Microsoft Azure DevOps.
- Strong problem-solving skills with the ability to analyze and resolve complex technical issues.
- Familiarity with version control systems and continuous integration/continuous deployment pipelines.
- Ability to work effectively in a collaborative team environment and communicate technical concepts clearly.
- Knowledge of scripting and automation to streamline support tasks and improve efficiency.
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Azure DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.