Join our Customer Support team in Guadalajara!

What You'll Be Doing: 

• Act as communication coordinator from the Service Centre towards assigned customers.

• Manage both EDI and manual customer order entry.

• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.

• Manage compliance with export rules for controlled products, including preparation of export licenses.

• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.

• Manage customer returns / RMA and invoice discrepancies.

• Communicate with the customers regarding order confirmation, shipping and tracking information.

• Create and send out defined reports to the customers on a regular basis.

• Occasionally participate to meetings with customers as required.

• Manage customer forecast communication both internally and externally.

• Analyse, escalate and take appropriate action on Shortages.

• Create new customer price agreements.

What We Are Looking For: 

• Typically requires a 4-year degree

• 3-5 years of experience in electronic and/or manufacturing industry. 

• Desirable verifiable experience in project management.

• Proven experience with ERP systems such as Oracle and/or SAP. 

• Intermediate-advanced knowledge of Microsoft Excel. 

• Ability to communicate fluently in English. This role with communicate with c-level executives.

• Attention to detail, solutions oriented, sense of urgency.

Work Arrangement: 

• Hybrid: 3 days in office/2 days' work from home 

What's In It for You: 

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 

• 30 days of Christmas bonus 

• 40% vacation premium 

• 12 vacation days plus 2 floating days + sick days + birthday + holidays

• Vision and Dental Assistance 

• Life Insurance 

• Healthcare Insurance 

• 10% Food/Pantry Vouchers 

• Restaurant Vouchers 

• 13% Savings Fund 

• Access to Arrow’s Employee Discount Program 

• On-site Gym and Lockers, Free for Use to All Employees! 

• Growth Opportunities, and more! 

Apply now! 

#LI-Hybrid

#LI-DR1

Annual Hiring Range/Hourly Rate:

$23,983.33 - $28,772.67 MXN Monthly