Customer Care Representative
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
As a Customer Care Representative, you will play an important role in creating positive customer experiences and building long-term customer trust. By partnering with colleagues across functions and supporting customers through claim resolution processes, you will help ensure high-quality service while contributing to continuous improvements in the way we work.
What You'll Do
- Support customers throughout the claims and issue resolution process, ensuring a positive and seamless experience.
- Collaborate with Sales, Supply Chain, and Quality teams to facilitate timely and effective resolution of customer claims and quality notifications.
- Manage return inquiries through the QM return management module and coordinate approvals with relevant stakeholders.
- Monitor service performance and support KPI tracking through established tools and systems.
- Build strong working relationships across teams to ensure consistent communication and customer-focused solutions.
- Contribute to local and regional initiatives that improve processes, simplify ways of working, and enhance service quality.
What You'll Bring
- Bachelor’s degree in Business, Economics, Social Sciences, or a related field.
- 3–5 years of experience in Supply Chain, Customer Service, Call Center, Complaint Management, or After-Sales functions.
- Proficiency in Microsoft Office applications
- Fluency in English
- Strong written and verbal communication skills, with the ability to build positive relationships with customers and colleagues.
- A collaborative mindset and willingness to support team goals while taking initiative when needed.
- Experience with SAP R3 transactions and knowledge of the automotive industry is an advantage.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.