Sr Customer Service Associate

Shift:

First Shift (United States of America)

Sr Customer Service Senior Associate:

As a Customer Service Senior Associate, you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.

Job Details: Full Time

• Monday-Friday work schedule

• Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm

• ECCP location in the Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska.

• Potential to work from home after 6 months of training is completed.

• Ability to type a minimum of 40 words per minute with 95% accuracy required.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Required Qualifications: Customer Service Senior Associate

• High school education or equivalent required.

• Ability to interact with customers over the telephone and face to face required.

• Knowledge of patient billing process required. Ability to research and problem solve required.

• Analytical, organizational, team, project management, and self-directing skills required.

• Excellent verbal and written communication skills and ability to work with diverse customer base required.

• Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.

• Ability to type a minimum of 40 words per minute with 95% accuracy required.

Preferred Qualifications: Customer Service Senior Associate

• Associate's degree in business administration or related field preferred.

• Knowledge of collection laws, liens, and bankruptcies preferred.

• Membership in hospital or professional revenue cycle organization preferred.

• Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.

• Highly developed knowledge of hospital and/or professional revenue cycle processes required.