IT Support Lead (Media & Production Technology)

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

The IT Support Lead is responsible for the day-to-day management, support, maintenance and continuous improvement of the company's technology environment.

As the primary technology resource for the New Zealand business, this role provides end-user support, manages infrastructure and storage systems, oversees technology vendors, contributes to technology planning and ensures systems remain secure, reliable and fit for purpose.

The role supports production, post-production and corporate teams while working closely with international technology colleagues to align local technology operations with global standards and initiatives.

Key Responsibilities:

End User Support & Service Delivery

• Provide responsive and professional IT support to all users.

• Troubleshoot hardware, software, networking and application issues.

• Manage user onboarding, offboarding and access management.

• Provision and maintain end-user devices.

• Maintain documentation, knowledge articles and support procedures.

• Promote excellent customer service and user experience.

Infrastructure & Systems Administration

• Administer Microsoft 365 and associated cloud services.

• Manage Windows and macOS environments.

• Manage server infrastructure and virtualised environments.

• Maintain networking infrastructure including switches, wireless networks and internet connectivity.

• Coordinate software deployments, upgrades and patch management.

• Monitor system performance, availability and reliability.

Storage, Backup & Business Continuity

• Manage shared storage platforms and storage infrastructure.

• Manage storage utilisation and future capacity requirements.

• Administer backup platforms and data protection solutions.

• Develop and maintain disaster recovery and business continuity processes.

• Participate in regular testing and validation of recovery procedures.

• Lead hardware refresh and lifecycle planning activities.

Production & Post-Production Technology

• Support production and post-production technology environments.

• Provide first-line support for editors, producers and production teams.

• Support Avid NEXIS and associated editing environments where applicable.

• Liaise with specialist vendors and engineers regarding technical issues.

• Assist with maintaining efficient media workflows and production systems.

• Develop an understanding of broadcast and post-production workflows.

• Supporting editors with Avid Media Composer. Keeping up to date with updates.

• Setting up IT services on location.

• Learning / keeping across company approved AI tools.

Cloud & AWS Services

• Support AWS cloud infrastructure and associated services.

• Manage hybrid cloud and on-premises technology environments.

• Manage cloud storage, backup and recovery solutions.

• Work with international technology teams on cloud-hosted systems and services.

• Assist with cloud security, performance and cost optimisation initiatives.

Vendor Management & Technology Planning

• Act as the primary contact for local technology vendors and service providers.

• Manage procurement and technology asset lifecycle processes.

• Coordinate hardware and software renewals and upgrades.

• Prepare recommendations relating to technology investments and capital expenditure.

• Contribute to technology planning and roadmap initiatives.

• Identify opportunities for continuous improvement.

Security & Compliance

• Lead cybersecurity initiatives and best practices.

• Assist with identity and access management.

• Support endpoint security, patching and vulnerability management.

• Participate in incident response and security investigations.

• Promote technology security awareness across the business.

• Ensure compliance with company technology policies and standards.

Skills & Experience:

Essential

• Minimum 3 years' experience in systems administration, infrastructure support or a similar IT role.

• Strong understanding of bandwidth and redundancy requirements in post-production, and ability to build or recommend postproduction High-Performance NAS, Nearline and Archive class storage.

• Understanding the LTO and cloud archiving processes.

• Strong Microsoft 365 administration experience.

• Experience supporting Windows and macOS environments.

• Knowledge of networking, storage and infrastructure technologies.

• Experience working with external vendors and service providers.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to communicate technical concepts to non-technical users.

• Strong organisational and time management skills.

Desirable

• Experience in television, broadcast, media or post-production environments.

• Experience supporting Avid NEXIS, Avid Media Composer or similar platforms.

• AWS cloud experience.

• Experience with post-production technology / tools.

• Experience with PowerShell or automation tools.

• Knowledge of broadcast formats, codecs and media workflows.

Key Attributes

• Proactive and self-motivated.

• Strong sense of ownership and accountability.

• Excellent customer service orientation.

• Positive and collaborative approach.

• Strong stakeholder management skills.

• Ability to work independently while leveraging support from wider teams.

• Continuous improvement mindset.

• Comfortable working in a creative and fast-paced environment.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.