This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer, Networking based in India.
This role sits at the intersection of advanced networking operations and high-touch customer support in complex, large-scale environments such as data centers, AI, storage, and HPC infrastructure. You will act as a key technical escalation point, owning the resolution of high-impact networking issues while ensuring strong customer satisfaction. The role involves deep collaboration with engineering, support, and cross-functional teams to diagnose, troubleshoot, and resolve critical network challenges. You will also contribute to improving internal support processes and operational efficiency. With exposure to cutting-edge infrastructure and enterprise-grade networking systems, this position is ideal for someone who thrives in high-pressure, technically demanding environments and enjoys solving deeply complex problems. The environment is fast-paced, collaborative, and focused on continuous improvement and technical excellence.
In this role, you will take ownership of advanced technical support operations and act as a Tier 3 escalation point for complex networking issues. You will be responsible for diagnosing, troubleshooting, and resolving high-impact incidents across large-scale network environments, ensuring service stability and customer satisfaction. You will engage directly with customers, partners, and internal teams to manage problem resolution, replication, and root cause analysis, while also contributing to solution design for complex deployments.
This role requires strong hands-on experience in networking technologies combined with proven customer-facing technical support expertise. You should have a deep understanding of routing, switching, and network protocols in large-scale environments, along with the ability to troubleshoot under pressure and communicate effectively with stakeholders.
Based on 831 disclosed Support salaries on RoleSuite, the role pays a median of $65K/year, with most offers between $53K and $103K (10th–90th percentile: $45K–$151K).
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