Director Client Services - Healthcare

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director Client Services – Healthcare based in the United States.

This leadership role sits at the center of client success and strategic account management within a healthcare technology and telemedicine environment.
You will own relationships with hospital systems and clinical organizations, ensuring the delivery of high-quality service and long-term partnership value.
The position combines strategic account leadership with hands-on client engagement across executive, clinical, and operational stakeholders.
You will act as a trusted advisor to healthcare leaders, helping them optimize service delivery and improve patient care outcomes through telehealth solutions.
Working cross-functionally with internal teams, you will influence product, operations, and implementation decisions based on client needs and feedback.
This is a high-impact remote role requiring strong relationship management skills and the ability to thrive in a fast-paced healthcare services environment.

• Own and manage the end-to-end client experience across assigned hospital and health system accounts, ensuring satisfaction, retention, and long-term partnership growth.
• Serve as the primary point of contact post-implementation, acting as both client advocate and internal representative of organizational capabilities.
• Conduct regular business reviews, monthly check-ins, and strategic account meetings with executive and clinical stakeholders.
• Collaborate cross-functionally with Sales, Operations, Clinical, IT, Implementation, and Contracts teams to drive client success initiatives.
• Act as escalation point for client issues, ensuring timely resolution and maintaining strong relationships at all levels of healthcare organizations.
• Identify growth opportunities within existing accounts and support expansion of services across service lines.
• Provide structured reporting on client trends, risks, and opportunities to internal leadership to inform product and operational improvements.
• Represent client needs in internal discussions, ensuring alignment between customer expectations and service delivery.
• Travel regularly within assigned territory to strengthen client relationships and support onsite engagement.

Requirements:

• Bachelor’s degree required.
• 6+ years of experience in customer success, account management, or client services roles within healthcare or a related regulated industry.
• Strong experience managing relationships with hospital systems, health systems, or clinical stakeholders.
• 2+ years of experience in behavioral health or telehealth environments is a plus.
• Proven ability to communicate effectively with executive-level stakeholders, including C-suite leaders, physicians, and clinical staff.
• Strong strategic thinking, problem-solving, and analytical skills to resolve complex client issues.
• Excellent organizational and project management abilities in a high-growth, fast-paced environment.
• Proficiency with CRM systems such as Salesforce or Microsoft Dynamics, and strong command of Microsoft Office tools.
• Ability to interpret client needs and translate them into actionable internal improvements and growth opportunities.
• Willingness to travel 30–40% within assigned territory and corporate offices.

Benefits:

• Competitive compensation package aligned with experience in healthcare client services leadership.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Flexible vacation and wellness days supporting work-life balance.
• Opportunity to work in a mission-driven organization improving access to behavioral healthcare nationwide.
• Collaborative culture emphasizing ownership, transparency, and results.
• Exposure to executive-level healthcare decision-making and innovative telemedicine solutions.