This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Technical Support Engineer based in India.
This role sits at the heart of enterprise customer success, where you will act as a trusted technical expert supporting complex security solutions used globally. You will troubleshoot and resolve high-impact issues across cloud-native security platforms and integrated third-party systems, ensuring customers maintain optimal protection and performance. Working in a fast-paced, SLA-driven environment, you will collaborate closely with engineering, product, and support teams to deliver fast and effective resolutions. The role combines deep technical investigation with customer-facing advisory work, requiring strong analytical thinking and communication skills. You will also contribute to knowledge sharing, mentoring, and continuous improvement of support processes. Beyond issue resolution, you will proactively identify risks and recommend best practices to enhance customer environments. This is a high-ownership role where your expertise directly strengthens customer trust and security outcomes.
In this role, you will be responsible for delivering advanced technical support to enterprise customers, ensuring timely resolution of complex issues while maintaining high service quality standards. You will investigate, diagnose, and resolve incidents related to security products and integrated third-party systems while acting as a key escalation point within the support organization. You will also contribute to knowledge building, mentoring, and continuous improvement initiatives across the team.
The ideal candidate brings strong experience in technical support or customer-facing engineering roles, particularly within enterprise or security-focused environments. You should be comfortable handling complex systems, troubleshooting under pressure, and communicating clearly with both technical and non-technical stakeholders. Strong analytical thinking, ownership mindset, and collaboration skills are essential for success in this role.
Based on 834 disclosed Support salaries on RoleSuite, the role pays a median of $64K/year, with most offers between $53K and $103K (10th–90th percentile: $44K–$150K).
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