BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product. We are looking for an IT Support - Level 1 who is eager to play a key role in supporting the high-performing teams at BIS.
About this role
In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner.
This is an in-person role based out of our Sherwood Park, AB office.
What you bring to the table
Detail-Oriented Approach: Excelling in managing multiple tasks with precision and organization.
Troubleshooting Expertise: Demonstrating strong abilities to diagnose and resolve technical issues efficiently.
Microsoft Environment Knowledge: Possessing significant expertise with Microsoft tools, including SharePoint and Office 365.
Problem Identification and Communication: Skilled at identifying technical problems and generating effective solutions while communicating them clearly.
Team Support and Education: Collaborating with the team to educate members and resolve their technical issues.
Effective Issue Resolution: Finding practical ways to address technical issues both in-person and remotely.
Independent and Collaborative Work: Capable of working independently while contributing effectively as part of a team.
Here's what you'll be doing
System Configuration and Updates: Configuring, installing, and updating computer systems, network equipment, and peripheral devices.
Technical Support: Responding promptly to technical support inquiries from team members, triaging inquiries as required.
Technology Maintenance: Collaboratively managing and maintaining in-house technology, including internal servers and routers.
Data Backup Management: Working collaboratively to manage data backup systems and minimize company data loss.
Microsoft 365 and SharePoint Support: Assisting with the setup and management of SharePoint and Microsoft 365 for all team members.
Cybersecurity and Compliance: Ensuring security measures are in place, actively participating in cybersecurity initiatives, and supporting SOC audits.
Cross-Functional IT Alignment: Ensuring alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and external IT specialists.
Technical Documentation: Maintaining up-to-date documentation of technical support processes, solutions, and configurations.
Asset Management: Managing the tracking of all company technical assets.
Utilizing BIS's ticketing system to track progress of inquiries and document solutions.
Qualifications
Experience working as a Level 1 IT support or in a similar role
Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems
Familiarity with ticketing systems like Zendesk or equivalent
Post-secondary education in IT related field is an asset
Bonus points if you have:
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.
Compensation and Benefits:
Employee Stock Ownership Plan (ESOP)
Full medical, dental, and vision coverage
Life insurance and disability insurance
Health spending account
Flexible working hours
On-the-job training and growth opportunities
Free on-site parking