Reporting to the IT Support & Productivity Lead, the IT Support Engineer apprentice will join our dynamic IT team. This role is primarily responsible for managing IT support for our Paris-based operations while acting as a key point of contact for employees worldwide. This position offers a blend of hands-on technical learning, foundational troubleshooting, and collaboration with senior IT team members to ensure smooth technological operations across the company.
Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.
Manage and troubleshoot fundamental hardware and software issues for computer systems.
Assist with onboarding and offboarding processes, including setting up and configuring new employee workstations and accounts.
Maintain IT inventory for the France scope, including hardware, software licenses, peripherals, and keeping the stock room organized.
Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.
Document IT procedures, solutions, and best practices to contribute to the IT knowledge base.
Provide hands-on IT and AV support for local office events, All-Hands meetings, and presentations (e.g., setting up microphones, testing audio/video feeds, and managing stream connections).
Perform routine IT maintenance tasks, such as laptop system updates and backups.
Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.
Currently enrolled in your first year of a Bac+1 or Bac+2 program specializing in Information Technology, Computer Science, Networks, or a related field.
Looking for a 1-year or 2-year apprenticeship contract.
Based onsite at our office in the center of Paris
A basic, foundational understanding of operating systems (macOS, Windows), networking concepts (TCP/IP, Wi-Fi), and common collaborative suites (Google Workspace, Microsoft Office 365).
A strong desire to learn, grow, and kickstart your career in IT support.
Good problem-solving curiosity and an analytical mindset.
Customer-centric attitude with strong communication skills to help team members clarify their technical issues.
Fluency in French and a good working professional level of English (as you will interact with global teams).
Based on 756 disclosed Support salaries on RoleSuite, the role pays a median of $70K/year, with most offers between $53K and $108K (10th–90th percentile: $45K–$153K).
See the full Support salary breakdown →