Customer Service Executive

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

We’re looking for friendly, driven people to join our Customer Service Team in Łomianki, Poland! You'll help customers from all over the world—by email or phone, answering questions about orders, deliveries, and more. We offer a flexible hybrid setup, so you can work from home and the office. If you’re ready to be part of a growing, international team with a purpose - "Science for a Safer World" - we’d love to hear from you!

• Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
• Act as the internal voice of the customer and ensure needs are communicated clearly across departments
• Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
• Direct customer requests to the appropriate internal teams and track follow‑up
• Acknowledge orders, communicate changes, provide updates, and manage backorders
• Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies
• Follow service quality and order accuracy standards, departmental SOPs, and training guidelines
• Comply with ISO 13485, ISO 9001 quality management system requirements
• Perform additional tasks as needed to support business operations

• Experience in sales support or order entry, science interest is a plus
• Organized, detail-oriented and accurate
• Great communicator with a positive, proactive attitude
• Team player who works well independently too
• Comfortable with ERP systems, i.e IFS
• Experience with SalesForce is a plus
• Fluent in Polish and English, both spoken and written

Join our friendly, international team and help us deliver "Science for a Safer World". We look forward to hearing from you!

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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