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Updated 2026-06-15 17:00 UTC·© 2025–2026 RoleSuite
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Sr Svc Agent/Non-DOT

FedEx · Waukegan, IL

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.


Preferred Qualifications:

Pay Transparency:

Pay: $21.28 - $31.11 per hour

Additional Details: Monday - Thursday 5pm-10pm Saturday 8am-6pm


Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.


For details on our comprehensive benefits, click here.


Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].

Applicants have rights under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

Transportation pay context

Based on 1,248 disclosed Transportation salaries on RoleSuite, the role pays a median of $58K/year, with most offers between $54K and $67K (10th–90th percentile: $54K–$157K).

FedEx ranks among the higher-paying employers for this role, at a $58K median across 1143 disclosed postings.

This posting lists $44K–$65K, in line with the $58K market median.

See the full Transportation salary breakdown →
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