Our Opportunity:
Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage.
From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24/7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.
Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.
Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.
As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.
What You'll Do:
Managing the full scope of the fulfillment process at the warehouse
Leading a team of Operations Associates tackling daily fulfillment
Coordinating operations staff schedule
Train, assess, and improve daily performance of Operations Associates
Managing independent contractor relations including on-boarding, training, and scheduling
Triaging and dispatching delivery drivers into efficient delivery routes
Problem solving conflicts and as they arise and tackling ad-hoc tasks
Working with the Customer Service team to answer customer inquiries via call, text or email
Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service
Organizing and maintaining package inventory using the Fetch platform
Managing maintenance of Fetch delivery vehicles
Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
Providing the Fetch Experience
What You'll Need:
The will and drive to achieve, maintain and increase high standards
3+ years of experience in a leadership position
Proficient in basic computer usage
Clear and concise with electronic and verbal communication
High-level of commitment towards prioritized decision making
Ability to thrive under pressure
Multi-tasking skills
Passionate about serving others
Comfortable in a fast-paced environment
Must be able to handle 50+ pounds
Must have a valid driver license with a clean driving record