Work Schedule
Second Shift (Afternoons)Environmental Conditions
OfficeJob Description
Position Summary:
The Contractual Associate – Cash Applications Support will be responsible for supporting day-to-day cash application activities related to the Logan business/process. This role will help ensure timely and accurate posting of cash receipts, completion of daily reconciliations, resolution of operational requests, and effective management of unapplied cash. The position requires strong attention to detail, accountability, and the ability to coordinate with internal stakeholders to support smooth cash application operations. (Out of scope, MDR and Netting, managed by regular FTE, Closing and variance calls assisted by the Supervisor, Reports and Analytics).
Key Responsibilities:
Daily Cash Posting
Process and post daily cash receipts accurately and within agreed timelines. Ensure payments are applied to the correct customer accounts, invoices, and business units in accordance with established procedures and controls.
Daily Reconciliation
Perform daily reconciliation activities to validate cash postings against bank statements, remittance details, system reports, and other supporting documentation. Identify, investigate, and escalate discrepancies as needed to ensure timely resolution.
Mailbox Management
Monitor and manage designated mailboxes related to Logan cash application activities. Review incoming requests, prioritize items based on urgency and impact, respond professionally to stakeholders, and ensure requests are addressed within expected service levels.
CashApp Ticket Management
Manage CashApp tickets associated with Logan, including reviewing assigned tickets, updating ticket status, documenting actions taken, coordinating with relevant teams, and ensuring timely closure of issues or requests.
Unapplied Cash Management
Review and manage unapplied cash items for Logan. Research payment details, obtain required remittance information, coordinate with customers or internal teams when necessary, and support the reduction of unapplied cash balances.
Daily Tier Call Participation
Attend daily tier calls and provide updates on cash posting status, reconciliation progress, outstanding tickets, unapplied cash items, risks, and any issues requiring support or escalation.
Process Compliance and Documentation
Follow established standard operating procedures, internal controls, and compliance requirements. Maintain accurate documentation of completed activities, issue resolutions, and supporting records.
Stakeholder Coordination
Collaborate with internal teams such as Accounts Receivable, Collections, Customer Service, Treasury, and business contacts to resolve cash application issues and support operational efficiency.
Required Qualifications and Skills
The ideal candidate should have experience or working knowledge in cash applications, accounts receivable, finance operations, or a similar shared services environment. Strong analytical skills, attention to detail, and the ability to work with financial data are essential. The candidate should be comfortable managing high-volume transactions, working with ticketing systems and shared mailboxes, and meeting daily deadlines.
Proficiency in Microsoft Excel and familiarity with ERP or cash application systems is preferred. The role also requires good written and verbal communication skills, a customer-service mindset, and the ability to follow procedures while identifying issues that require escalation.
Key Competencies
Expected Outcomes
The Contractual Associate is expected to contribute to accurate and timely cash posting, effective reconciliation completion, timely resolution of mailbox requests and CashApp tickets, reduction of unapplied cash, and consistent support for Logan-related daily operational activities.
Based on 654 disclosed Accounting salaries on RoleSuite, the role pays a median of $114K/year, with most offers between $91K and $143K (10th–90th percentile: $73K–$180K).
See the full Accounting salary breakdown →