Associate Business Systems Analyst - Craft Education

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career.

 

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.  

 

At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs.  Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs.  Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

 

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs.  We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.  

 

If you’re looking to join the work-based learning revolution, we’d love to talk with you.  At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development.  We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 305

Pay Range: $56,500.00 - $84,700.00

Job Description

Job Profile Summary:
The Associate Business Systems Analyst has the exciting opportunity to maintain and support department programs for Craft Education. The Analyst is responsible for pulling reports, analyzing data, and maintaining data between systems and will assist in training department employees to enhance knowledge and understanding of processes that support our operations.

The Analyst assists in supporting large database information and system interface integrations, responds to user questions, resolves system issues, and conducts quality control audits. The Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department process and programs for Crafts partners and employees.

 

Essential Functions and Responsibilities:

• Understand the interface of database management programs, accessibility, and processes that support student and employees.
• Troubleshoot system interface issues for current data programs and processes.
• Function as an experienced resource in database management, Excel and Salesforce.
• Must be technologically competent with data analysis, database navigation, data interpretation and MS Office suite programs.
• Perform quality control audits for data integrity, system process administration and provide solutions to enhance user navigation of programs and processes.
• Build and maintain strong relationships with cross functional team members and other internal stakeholders.
• Support system interface between key department programs and software.
• Support efforts with department leadership to enhance customer experiences and satisfaction scores.
• Update and document technical procedures and processes.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Solid understanding of when to apply configuration and when to apply custom code
• Up to date knowledge of customer relationship management (CRM) system, such as Salesforce, database management and Excel
• A knowledge and understanding of workflow automation platforms
• A knowledge and understanding of system administration
• Excellent project management skills.
• Self-starter with a strong ability to use initiative and work autonomously under tight deadlines.
• Excellent verbal and writing communication.
• Strong customer focus.
• Works well in a team environment.
• Strong oral and written communications abilities.
• Strong technical and problem-solving skills.
• Able to explain complex data analysis to a non-technical audience
• High level Excel skills

Competencies:
Organizational Impact:

• Works to achieve operational targets with significant to major impact on department, Function, or Office results. May be responsible for managing large projects or processes within the department, function, or office.
• Performs work as directed with limited oversight.

Problem Solving & Decision Making:

• Responsible for leveraging a systems-thinking approach, making moderate improvements of processes, systems, and plans within the department and/or functions.
• Problems and issues faced are numerous and challenging, will require detailed information gathering and analysis. Problems typically affect multiple areas or specialties.

Communication & Influence:

• Collaborates cross-functionally with employees within and outside of the department.
• Works to influence parties within and outside the department, or Function regarding policies, procedures, and practices.

Leadership & Talent Management

• Is responsible for providing guidance, coaching, and training to other employees in the department, or Functions. Responsible for supporting projects involving oversight and review of others’ work products.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Data Analytics, Business/Business Technology, or a related field.

Preferred Qualifications:

• Master’s degree in Operations Research, Optimization Research, Business Administration, Business Technology
• 2-3 experience working with database systems and programs.
• ITIL certifications (v3 or later)
• A+, Network+, or Security+ certification
• Data Analytics Certification or applicable certification
• Customer Relations Management (CRM) Certification
• Customer Relations Management (CRM) Administrator
• Experience constructing and running basic SQL queries
• Experience troubleshooting existing Power BI reports

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. Minimal travel requirements.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.