This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Underwriter CL - Associate (P&C) based in United States.
This role sits at the intersection of underwriting support and client service within the Property & Casualty insurance space. You will play a key part in managing and maintaining relationships with insured clients and agents while ensuring the accurate handling of policy documentation, renewals, and servicing requests. Working in a fast-paced, service-oriented environment, you will act as a trusted point of contact for inquiries related to commercial insurance policies. The position requires strong attention to detail, responsiveness, and the ability to navigate multiple systems and priorities simultaneously. You will collaborate closely with underwriters and internal teams to ensure policy accuracy, timely execution of tasks, and a seamless customer experience. This is an excellent opportunity for someone who enjoys structured insurance operations combined with high-touch client interaction.
Accountabilities:
- Support the servicing of Property & Casualty commercial insurance policies by handling inbound calls and requests from insured clients and agents.
- Review policy documents for accuracy, process renewals, cancellations, billing inquiries, and policy updates in internal systems.
- Coordinate with underwriters and internal teams to ensure timely policy binding, renewals, and accurate account setup.
- Manage FNOL/FNOS and renewal-related tasks, ensuring proper documentation and workflow tracking.
- Maintain ongoing follow-up on outstanding items, ensuring timely resolution and strong service standards.
- Provide clear communication and updates to clients regarding policy status, billing, and service requests.
- Ensure all servicing activities comply with internal procedures and regulatory requirements.
Requirements:
- 3–5 years of experience in Property & Casualty (P&C) insurance, preferably in commercial lines servicing or underwriting support.
- Associate or bachelor’s degree in business or related field preferred, or equivalent relevant experience.
- Strong understanding of insurance policy structures, renewals, billing processes, and client servicing workflows.
- Experience working in a call center or high-volume customer service environment is a plus.
- Excellent written and verbal communication skills with the ability to explain technical insurance details clearly.
- Strong organizational skills with the ability to manage multiple tasks and maintain accurate follow-through.
- Proficiency with standard business and communication tools (email, browsers, Teams, etc.).
- Bilingual (English/Spanish) is a plus.
Benefits:
- Competitive salary with annual compensation aligned to experience.
- Comprehensive benefits package including medical, dental, vision, life, and pet insurance.
- 401(k) retirement plan with employer matching.
- Paid time off, holidays, personal days, and paid parental leave.
- Employee wellness and mental health support programs.
- Tuition reimbursement and professional development opportunities.
- Flexible remote work options within eligible U.S. locations.
- Additional perks including referral bonuses, commuter benefits, and charitable matching programs.