Your role in our mission
We are hiring a Content Designer to write UX copy and partner with our UX designers to develop critical user flows on our Personal Loan and Core experiences. You will help to define and optimize the customer journey, especially across the first touchpoints a customer has with Prosper. This hybrid role requires experience in design thinking and UX writing. You will function as a design thinking practitioner and customer champion who thrives on solving problems, exploring growth opportunities, testing hypotheses, and translating business-centric language into user-centric content. You ensure every word across our products contributes to clarity, comprehension, and ease for the user. You will partner closely with Product Management and Engineering to optimize the customer journey from arrival to conversion, ensuring our solutions are scalable, efficient, and user-centric.
How you'll make an impact
Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals.
Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders.
Content systems: Maintain, deploy and enforce copy guidelines, brand voice and tone, and generative AI guidelines and tools.
User advocacy and research: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research and research operations.
Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines.
Stakeholder Alignment & Advocacy: Coordinate between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience.
Skills that will help you thrive
Bachelor's degree in a related field.
5+ years of relevant experience focused on UX content design and shaping content.
Strong writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content.
Strong, demonstrated understanding of design thinking and user-centered design methodologies.
Experience collaborating with UX design and research teams to develop and improve user experiences.
Ability to translate technical concepts and regulatory requirements into clear, user-friendly language.
Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field.
Adaptability to a fast-paced, agile environment, with a proactive approach to identifying and addressing content challenges and business growth opportunities.
Ability to understand business models, revenue streams, and market dynamics.
Interest in working with data, analytics platforms, and balancing quantitative data with qualitative insights.
Strong storytelling, presentation, and negotiation skills to influence stakeholders at all levels.
Experience with design thinking methodologies and workshop facilitation.
Nice to have: Proficiency with Figma (including working with autolayout and components).
Resources to help you prosper
A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work
Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace
Interview process
Recruiter Call: A brief screening to discuss your experience and initial questions.
Department Interview: Deeper dive into skills and project alignment with the Hiring Manager.
Department Interview: Assess collaboration, communication, and working style with a team member.
Team/Virtual Interview: Meet team members for a design activity.