Meet the Team

The Customer Experience (CX) team is a group of extraordinary technical guides dedicated to delivering a premier customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success in the rapidly evolving mobile landscape. Our team is global, cross-functional, and highly collaborative, blending deep expertise in 4G/5G mobility architectures with a passion for cloud-native innovation. We are excited by the opportunity to drive technology transitions and see our work directly impact global financial results and customer satisfaction. It is a fast-paced, rewarding environment where your technical skills shape the future of mobile wireless networks.

Your Impact

Lead and drive the design, implementation, and optimization of complex mobile wireless solutions to accelerate critical customer outcomes. Translate intricate business requirements into robust high-level and low-level designs for 4G/5G packet core architectures. Act as a technical focal point for cross-functional teams to ensure the accurate and rapid resolution of sophisticated technical and compatibility issues. Mentor junior engineers and curate best practices to improve team delivery efficiency and technical capabilities. Partner with clients in a consultative manner to influence solution architectures, demonstrate ROI, and drive successful technology transitions.

Minimum Qualifications

• 8–10 years of professional experience in the technical lifecycle (Planning, Design, Implementation, Optimization) of Mobile Wireless Solutions.
• Proficiency in end-to-end mobility architectures, specifically 4G/5G mobile packet core (LTE & 5GC) and virtualized applications (VNFs/CNFs).
• Hands-on experience with Cloud and Virtualization technologies such as Docker, Kubernetes, OpenStack, and Cisco VIM.
• Solid grasp of 3GPP standards and call flows for both 4G and 5G networks.
• Demonstrated experience in technical writing, including High-Level Designs (HLD), Low-Level Designs (LLD), test plans, and Methods of Procedure (MOP).

Preferred Qualifications

• Direct experience with 5G Core components (SMF/UPF/AMF/PCF) and associated call flows.
• Experience working with public cloud providers such as Amazon Web Services (AWS).
• Excellent communication and consultative skills, with the ability to build relationships with customer representatives at various levels.
• Proven ability to collaborate effectively within a distributed, multi-cultural global team.
• Strong leadership experience in mentoring others and driving high-visibility, complex strategic projects.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.