This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Engineering based in India.
This is a high-impact leadership role responsible for guiding a customer-facing technical organization that operates at the intersection of sales, engineering, and customer success. You will lead a team of Customer Engineers supporting enterprise and strategic accounts across India and APAC, ensuring they deliver best-in-class technical guidance, solution design, and deployment support. The role blends people leadership with hands-on technical credibility, requiring the ability to engage in complex architecture discussions while shaping regional go-to-market execution. You will act as a key bridge between customers, sales teams, and product/engineering stakeholders, helping translate technical capabilities into measurable business outcomes. This environment is fast-paced, AI-augmented, and highly collaborative, with a strong focus on innovation, iteration, and continuous learning. Your leadership will directly influence customer adoption, retention, and expansion across critical accounts.
Lead and grow a high-performing Customer Engineering team responsible for enterprise and strategic accounts across the region, ensuring strong technical execution and customer outcomes. Define and drive regional technical strategy covering solution design, architecture validation, proof-of-concepts, onboarding, adoption, renewals, and expansion initiatives. Act as an escalation point for complex technical challenges, providing guidance on architecture, integrations, and large-scale solution design.
This role requires strong experience in customer-facing technical leadership, combining deep technical expertise with proven people management and commercial acumen. You should have experience working with enterprise customers, ideally in cloud, networking, security, or developer platforms, along with the ability to operate effectively in fast-moving, AI-enabled environments.
Based on 7,631 disclosed Software salaries on RoleSuite, the role pays a median of $158K/year, with most offers between $124K and $200K (10th–90th percentile: $103K–$235K).
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