At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Key Responsibilities
Portfolio-Wide Consistency: Act as the primary Product Owner for cross-portfolio experience initiatives. Ensure visual, functional, and architectural consistency across all UC products (voice, video, messaging) so they feel like one unified platform rather than disjointed tools.
Platform Operations & API Experience: Treat the underlying platform software operating our services and our APIs as critical customer touchpoints. Partner with engineering to ensure internal services, SDKs, and developer portals are scalable, intuitive, and seamlessly support our frontend products. .
Feature Observability & Telemetry: Embed data tracking and observability into the DNA of every product launch. Define clear telemetry requirements during the build phase so we have granular visibility into how users interact with features post-launch.
Ecosystem Integrations: Champion the user journey for out-of-the-box integrations. Ensure a frictionless onboarding and usage experience when connecting our UC platform to external third-party tools.
Cross-Organizational Partnership: Work hand-in-hand with a centralized UI/UX Design and User Research team. You will define the product strategy, prioritize the experience backlog, and provide business context (the "what" and "why"), while trusting and enabling the design team to deliver optimal user interfaces (the "how").
Requirement Translation: Synthesize complex business needs, technical constraints, and customer feedback into clear experience requirements and user stories that the Research and Design teams can act upon.
Alignment & Governance: Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes, ensure adherence to portfolio-wide design systems, and resolve priority conflicts across different product lines.
Admin, User, and Developer Personas: Balance the diverse needs of enterprise IT administrators (security, analytics, deployment), everyday employees (intuitive interfaces, reliable collaboration), and developers (extensibility, clear documentation).
Master the Message: Partner with Product Marketing to ensure effective, consistent, and cohesive messaging for our product capabilities, and ensure the delivery of high-quality product collateral to explain them.
Communication: Exceptional written and oral communication skills, with the ability to translate complex technical concepts into compelling value propositions. Ability to "translate" between.
Technical Fluency: Solid understanding of platform architecture, RESTful APIs, webhooks, and SDKs. You do not need to code, but you must be able to hold your own in technical discussions with engineering architects about platform capabilities and Developer Experience (DX).
Data & Observability Skills: Deep proficiency with product analytics, telemetry, and observability tools (e.g., Pendo, Amplitude, Mixpanel, Datadog, or similar). Ability to define tracking schemas and extract actionable insights from large datasets.
Systems Thinking: Demonstrated ability to think beyond a single feature, with a track record of driving unified experiences across a complex suite of products, underlying platforms, and integration ecosystems.
Customer-Obsessed Mindset: Proven track record of leveraging user research and analytics to drive measurable improvements in product usability and customer satisfaction.
#LI-JM2
Target Base Salary Range: $108,800 - $217,600 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
4+ years of experience in Product Management, Customer Experience (CX), or UX Strategy with track record of leading complex, multi-stakeholder product initiatives.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.