At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding supervisor to join our collections team, with a focus on managing front-line associates working late stage collections on our auto loan portfolio.
Key Responsibilities:
Lead and manage team of late-stage collections team members focused on minimal skip-tracing along with outbound and inbound contact with customers of the auto loan portfolio
Ensure team objectives are achieved
Administer corrective action where necessary, following labor laws and regulations and in accordance with company policy
Handle escalated customer loan issues and provide guidance on resolution of escalated matters
Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies
Update and maintain reference documents to reflect current systems and company procedures
Collaborate with other internal departments to ensure efficient handling of escalated situations
Support management directives and initiatives as requested
Key Requirements:
2+ years of experience in financial services, with a strong focus on auto loan management or a call center environment
Bilingual, fluent in Spanish or Portuguese and English, preferred not required
Prior team management experience in auto loan portfolio collections
Previous experience working in collections required, preferably consumer loans/debt
Familiarity with consumer debt collection regulatory compliance requirements preferred
The Ideal Candidate:
A team player - You readily help others and are comfortable asking for help for yourself
Thrive in a teaching role, transferring knowledge to position others for success
Excited by the idea of constant change - You are comfortable being uncomfortable
Comfortable holding team members accountable for performance results
Able to maintain order in a fast and fascinating environment
Excited to take on new tasks as they come up and solve problems in real time
Enjoy finding creative solutions to unique problems as they arise