We are seeking a motivated and detail-oriented Claims Handler to join our Claims team. This role is designed for individuals looking to start their career in insurance and gain hands-on experience in claims handling. The successful candidate will assist in processing claims, providing excellent customer service, and learning the fundamentals of claims management.
- Claims Processing: Assist in the intake, review, and processing of insurance claims.
- Customer Service: Provide support to claimants, answering queries and guiding them through the claims process.
- Documentation: Ensure all claim documentation is complete, accurate, and filed appropriately.
- Investigation: Support the investigation of claims to determine validity and coverage.
- Communication: Liaise with clients, insurers, and other stakeholders to facilitate claim resolution.
- Learning & Development: Participate in training sessions and workshops to develop knowledge and skills in claims handling.
- Compliance: Adhere to company policies, procedures, and regulatory requirements.
- Excellent communications skills and a good telephone manner.
- Strong customer service ethos.
- The ability to work as part of a team.
- The ability to take responsibility for your own workload.
- Good planning and organisational skills
- Strong IT skills (proficiency in Excel a bonus)
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension matching contribution model with the following contribution rates:
Employee 1.5%, Employer 2%
Employee 3%, Employer 3%
Employee 5%, Employer 5% - My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Refer a Friend
- Cycle to Work Scheme
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include holiday purchase