Delivery and People Lead, HQ Advisory, CSEC

Role: Delivery and People Lead, HQ Advisory, CSEC

Commercial Solutions Excellence Centres (CSEC) Mission

CSEC is a global function that will centralize global delivery across key commercial offerings and will be the engine powering the future of our global Commercial Solutions. By centralizing global and regional teams, we are unlocking scale to deliver quality, efficiency, and innovation—shaping the next generation of solutions for our customers. Our mission is clear: to combine diverse talent with automation and AI to accelerate commercial excellence worldwide. We will actively partner with regional business unit leadership teams to foster strong collaboration, optimize the delivery model by combining local and global centres, and improve delivery performance.

Job Overview

This role leads Advisory delivery teams internationally within CSEC, managing Workday processes, staff, team culture, social events, and performance development. As Delivery leader on multiple projects, ensure strong client satisfaction, project outcomes, and effective teamwork in collaboration with DTAS senior staff. The position upholds quality standards, provides coaching, coordinates training, and requires deep expertise in at least one consulting area (Commercial Strategy & Transformation, Asset & Portfolio Strategy, Value and Access, Medical Strategy, AI & Advanced Analytics, Integrated Digital Health) for enhanced project results and clear client communication.

Key Responsibilities

Office and People Management

• Line manager to the CSEC HQ Advisory team within one or more offices. Current offices are located in Europe, United States, Mexico and India.
• Manages office communication (within team and to senior leadership) and team engagement through internal meeting co-ordination (e.g. monthly townhalls)
• Responsible for HR and Workday activities linked to line management responsibilities including recruitment, managing individuals performance in collaboration with the individuals DL (Development Leader), and take talent management actions in collaboration with HR, and all related Workday processes
• Actively mentors and coaches the team
• Leads individual discussions on performance, compensation, bonus and career options.
• Works with global and regional Advisory leadership to manage local headcount, grade distribution, and attrition for effective headcount planning.
• Responsible for team performance management, including annual reviews in collaboration with Advisory leadership and Development Leads (DLs).
• Mentors, coaches, and shares subject matter expertise with the team to help develop individuals and capabilities that support career development.
• Supports the implementation of new innovative tools / AI tools to drive increased productivity, efficiencies or quality in delivery, including facilitating the piloting of tools within projects and providing feedback to developers.
• Foster a positive culture of accountability, collaboration, inclusion, and continuous learning, with regular attendance in the office.

Project Delivery

• Leads multiple projects, in collaboration with DTAS Advisory seniors.
• Ensures client materials, reports, and presentations are consistently high quality and insightful, delivering all or significant portions of findings to client while balancing resource considerations.
• Balances revenue and resource considerations to achieve commercial objectives for CSEC, while supporting DTAS goals such as profitability and competitiveness.
• Ensures team utilization aligns with budget and timelines, proactively escalating risks to DTAS and driving solutions such as scope extensions where required.
• Prioritizes tasks and objectives effectively, managing time and resources appropriately, setting realistic deadlines, and preparing contingency plans.
• Identifies innovative ways to delivery projects with increased quality, efficiencies or productivity.
• Maintains accountability for client satisfaction and the delivery of high-quality, value-added outcomes in collaboration with DTAS team.
• Demonstrates high level of expertise in key consulting areas and project types, such as in Commercial Strategy & Transformation, Asset & Portfolio Strategy, Value and Access, Medical Strategy, AI & Advanced Analytics, Integrated Digital Health.
• Provides on-project coaching / leadership within given area of expertise to delivery teams.
• Collaborates with DTAS senior stakeholders to define future skill sets required for CSEC Advisory teams.

Competencies

• Empathetic team leader who upholds our team’s culture and values in the team
• Balances team vs. business priorities effectively and with consideration
• Communicates clearly and adapts to audience and situation
• Collaborative and solution-oriented way of working across the business
• Adapts quickly to change and shifting priorities
• Proactive, acts with initiative and accountability
• Uses analytical skills to solve problems and handle complexity
• Comfortable with technology and helps others adopt innovative solutions.

Qualifications

• Bachelor's Degree Or Master's Degree
• At least 7-8 years professional experience in consulting, pharmaceutical and healthcare industry with evidence of career progression
• Demonstrable experience in and commitment to the life sciences and/or healthcare industries
• Proven experience in managing a team and identifying, recruiting, mentoring/coaching, and retaining top talent

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.