Assistant Manager, Employee Experience, Human Resources

HR Operations runs the global systems, platforms, policies, and services that support employees from day one to their last day. We design and execute scalable, compliant HR processes while continuously improving the employee experience through data management operational excellence and responsive service. We serve as the operational backbone connecting each part of HR, regional teams, and the business to deliver a consistent, high-quality experience worldwide.

To be successful in this role, you will need to demonstrate the ability to work independently, as well as be a strong collaborator with each HR function (i. e. Talent Acquisition, Payroll and Operations) and the internal IT team. Good interpersonal and communication skills, the proven ability to work accurately with tight deadlines, and a strong focus on results are a must. We will keep attracting and hiring the best and brightest candidates from all over the world. Hence, if you can do it all with a smile and a great attitude, it would be a huge plus for future corporate branding to accelerate the further of talent acquisition.

Reporting to the Head of Japan HR Operations & Employee Experience, as Assistant Manager of Employee Experience you will lead the Employee Experience team responsible for designing and delivering the end-to-end employee experience in the workplace. This includes onboarding that ensures every new hire and transferee feels well-supported, warmly welcomed, and ready to contribute from Day 1 and beyond; promoting an accessible HR support environment for employees; and managing a smooth and thoughtful offboarding experience.

 

The ideal candidate will create onboarding, relocation, and engagement experiences that promote Woven by Toyota’s commitment to a diverse, equitable, and inclusive culture, and help achieve “Mobility” and “Safety” by reducing the psychological burden associated with career moves and relocations across companies and regions. It is expected of you to act as a subject-matter expert who enhances operational excellence, makes key operational decisions, handles escalations, and provides recommendations to the HR Leadership, while coaching and guiding your team members in day-to-day execution. In this position, you will be part of a dynamic, humble, and open-minded team.

　　　・Lead the Employee Experience team across the full employee lifecycle (pre-hire, post-offer, onboarding, domestic and international relocation, HR inquiries, engagement initiatives, and offboarding), setting service standards and continuously improving programs to deliver timely, clear, and empathetic support in both Japanese and English

　　　・Lead new hire orientations and the creation of customized onboarding packages and orientation materials, ensuring sessions are well-structured, engaging, and inclusive, providing or supporting bilingual facilitation, coaching team members to deliver clear and confident sessions, and leveraging strong bilingual public speaking and communication skills to introduce key information about the company, organizational structure, and ways of working

　　　・Act as a key member of the HR employee service desk and ticket/inquiry resolution team, responding to various inquiry channels, monitoring service quality standards, driving timely and empathetic resolution of cases, and using ticket data to identify trends, improve processes, and enhance the overall employee experience

　　　・Act as subject-matter expert for official HR certificates and letters (e.g., employment, income, visa/immigration, etc.), ensuring accurate, timely, and compliant issuance to employees, government agencies, and external stakeholders, and maintaining clear templates and documentation in Japanese and English

　　　・Guide external agents and internal stakeholders to oversee completion of visa and immigration documents, ensuring they are submitted within government timelines

　　　・Implement and maintain operations (system-based and/or manual) to track residence card expiration dates and ensure reverifications are completed in a timely manner throughout the year

　　　・Set goals and metrics to measure the success of onboarding and broader employee experience programs, building surveys and other data-gathering techniques to capture new hire sentiment and reduce the burden on hiring managers

　　　・Enhance relocation policies and strategies to ensure competitive mobility offerings, and conduct continuous research on competitors to keep Woven by Toyota’s onboarding and relocation capabilities market-leading