Manager of IT & Digital Transformation

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 2,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, Linkedin, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What you will do

• Build and lead the central IT function and team across SF and Asia (China managed day-to-day via an in-country deputy).

• Own the company's core tools end-to-end — identity/SSO, MDM/endpoint, and the SaaS stack (Slack, Notion, Linear, Google Workspace).

• Lead the migration off Feishu onto the new stack — Slack and Notion first — with no downtime at each cutover.

• Stand up identity & access: automated joiner/mover/leaver provisioning (SSO/SCIM), MFA, and least-privilege access.

• Run IT service and operations: a service desk with SLAs and AI ticket deflection, plus asset and onboarding/offboarding management.

Skills, qualifications and experience we look for

• 8+ years in IT with 4+ years leading teams, ideally as Head of IT / IT Manager at a fast-scaling, multi-office company.

• Hands-on depth in identity & access (SSO/IAM, SCIM), MDM/endpoint, and SaaS administration of a core tool stack.

• Proven ownership of enterprise tool rollouts or migrations end-to-end (e.g. Slack, Notion, Okta, Rippling) — selection through adoption.

• Strong IT operations and service management (service desk, SLAs, asset lifecycle), plus the judgment to set standards and decide build-vs-buy.

• Comfortable leading distributed teams across time zones.

What we offer

1. Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

2. High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

3. Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.

4. Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

5. Team & Culture Annual company off-sites, team events, and a culture that values craftsmanship, ownership, and velocity.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.