Senior Specialist, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Operations

Senior Specialist, Platform Implementation, Europe
Overview:
Operational Excellence – Global Product Enablement

Global Product Enablement is part of the Mastercard D&S Operational Excellence team supporting multiple product lines, including Loyalty Solutions.
Loyalty Solutions provides a wide range of products and services to financial and non-financial institutions/merchants to help them grow their business profitably and differentiate their Mastercard products in the marketplace.

Loyalty Solutions’ issuer and merchant value propositions include Rewards and Offers platforms, Benefits and Insurances, Loyalty program management, digital enablement, and servicing platforms.

Roles & Responsibilities:
The Global Product Enablement team is looking for a Senior Specialist to support program configuration of our Mastercard Promotions Platform across Europe. This role offers an opportunity to lead and engage in many aspects of product enablement & operations - collaborating with regional product managers, program managers and vendors.

• Analysis to Identify required solution and capabilities for customers
• E2E solution design & campaign enablement for customers (both FIs and non-FIs)
• Ongoing operational support for all launched Promotion programs & campaigns (incl. analytics, performance, technical and operational support i.e., issues resolutions)
• Support/manage queries related to Promotion program changes/updates/adding new functionalities
• Supports new product / new market enablement activities for regions
• Ensures relevant processes are followed to ensure quality and compliance
• Managing vendors & ensure compliance (data, security) for related to rewards platforms
• Partners with Regional and Global teams including TECH, CIS (Customer Implementation Services), CCM (Customer Configuration Management), LSPS (Loyalty Technology Solutions Platform Support) and Customer Delivery to ensure timely delivery of promotions programs and rapid resolution of any defects or issues
• Ensure global best practices for rewards product enablement & operations are fully and consistently applied across the regions and globally.

All About You:
• Related working background in Product Management/Product Operations, Implementations
• Strong analytical skills
• Attention to details and strong problem-solving skills
• Strong business partnering / relationship management skills
• Strong technical understanding of products and how they work
• Strong written and verbal communication skills and the ability to effectively communicate to many audiences, from technical resources to Customer Leads

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.