Senior Product Manager

Strategic Roadmap Ownership & Product Leadership 

• Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes 

• Act as a mini product leader, connecting vision, execution, and commercial impact 

• Drive transparency and alignment by clearly communicating priorities, trade-offs, risks, and progress across stakeholders 

• Ensure all initiatives are grounded in customer value, business impact, and technical feasibility 

• Identify and drive long-term strategic bets and growth opportunities across the product portfolio 

Product Strategy, Planning & Agile Execution 

• Lead planning efforts that balance long-term vision with near-term delivery 

• Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability 

• Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives 

• Own the end-to-end product lifecycle from discovery and validation through delivery and post-launch optimisation 

• Drive high-quality agile execution, ensuring work is well-defined, prioritised, and delivered efficiently 

Customer & Data-Driven Decision Making 

• Gather, analyse, and synthesise customer insights to ensure the product solves real problems 

• Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact 

• Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration 

• Maintain direct and continuous engagement with customers and stakeholders to refine product direction 

Cross-Functional Leadership & Influence 

• Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes 

• Influence senior stakeholders and leadership teams, contributing to broader business strategy 

• Drive cross-functional coordination to ensure successful delivery, go-to-market alignment, and product adoption 

• Champion improvements in team processes and ways of working to increase efficiency and effectiveness 

Product Leadership & Team Development 

• Mentor and support other product managers, elevating product thinking, execution quality, and impact 

• Help establish and scale best practices in product management, discovery, and delivery 

• Contribute to building a high-performing product culture focused on outcomes, ownership, and continuous improvement 

• Act as a role model for strong product leadership behaviours across the organisation 

Experience 

• 5+ years of experience in product management with a strong track record of delivering B2B SaaS products 

• Experience with CRM platforms, customer engagement tools, or workflow automation solutions is highly desirable 

• Proven ability to own product strategy and influence decision-making at senior levels 

Product & Leadership Skills 

• Strong understanding of roadmap development, prioritisation frameworks and agile methodologies 

• Ability to balance strategic thinking with execution excellence 

• Demonstrated experience influencing cross-functional teams and stakeholders 

• Experience mentoring or leading other product managers is a strong plus 

Technical & Analytical Skills 

• Solid technical acumen, including familiarity with APIs, integrations, and data models 

• Strong ability to use data to drive product decisions and measure success 

Communication & Stakeholder Management 

• Exceptional communication and storytelling skills 

• Ability to engage effectively with both technical and non-technical audiences 

• Strong stakeholder management with the ability to build alignment and drive decisions