National Marketing & Sales Manager – FCSD

Ford Australia 

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide. 

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country. 

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car. 

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers. 

• Company Car. 
• Additional Leave Entitlements.
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. 
• Flexible Work Arrangements.            
• Growth and development opportunities via internal and external training. 
• Paid parental leave from day 1.  
• Comprehensive Employee Assist Program.   
• Wellness Programs including Free Flu Vaccinations and Health Checks. 
• Paid volunteer days.                                                                                        

 

About the Role

We are seeking a results-driven, collaborative, and strategic leader to join the Ford Customer Service Division (FCSD) as our National Marketing & Sales Manager. Based in Australia, this critical leadership role is responsible for driving key operational and strategic initiatives that will shape the future of our aftersales business.

As the National Manager, you will hold end-to-end revenue and growth responsibility across three core portfolios: Service, Wholesale, and Accessories. Leading a high-performing team of three Category Managers and supporting staff, you will translate high-level corporate objectives into actionable, cross-functional execution plans.

You will champion the global Ford+ plan by fostering innovation, optimizing operational efficiencies, and delivering exceptional value to our customers and our network of 180 Ford Dealers.

Reporting to the Ford Customer Service Division (FCSD) Director, this role is based at our Australia National Sales Office in Richmond, VIC. The position operates under a hybrid working arrangement (4 days on-site) and requires occasional interstate and international travel.

• Financial & Budgetary Management: 
  • Own and deliver the annual revenue and growth targets for the Australian FCSD business.
  • Direct and manage the department’s administrative expenditure, Variable Marketing budget, and Fixed Marketing budget within targets to support the delivery of the annual and 5-year business plans.
• Portfolio & Program Delivery: 
  • Drive robust, revenue growth across the Retail Service, Wholesale, and Accessories portfolios.
  • Design, deploy, and execute highly effective monthly, quarterly, and annual Sales and Marketing programs that support and enable the 180-strong Ford Dealer network.
• Strategic Growth & Modernization: 
  • Collaborate cross-functionally to deliver projects to enhance the Ford ownership experience, driving customer retention and loyalty, improving operational systems and dealer integration.
  • Lead strategic projects to expand Ford’s vehicle personalization and accessories portfolio for current and future vehicle models.
• Executive Communication & Stakeholder Management: 
  • Engage directly with senior Ford Australia and International Markets Group (IMG) leadership to report on business performance, emerging market trends, risks, and strategic growth opportunities.
  • Prepare and present regular progress updates, financial forecasts, strategic roadmaps, and key performance indicators (KPIs) to executive leadership.
• Cross-Functional Collaboration: 
  • Partner closely with Product Marketing, Engineering, Finance, and Supply Chain teams to ensure seamless alignment, timely milestone delivery, and robust parts availability to support sales plans.
• Team Leadership & Continuous Improvement: 
  • Lead, mentor, and develop a diverse team of Category Managers and support staff, fostering an agile, collaborative, and high-performance culture.
  • Drive the adoption of agile methodologies and modern business tools to streamline department workflows and maximize team productivity.

• Education: Bachelor’s degree in Business, Marketing, Engineering, or a related discipline (an MBA or relevant post-graduate qualification is highly preferred).
• Professional Experience: 7+ years of progressive leadership and commercial management experience within a fast-paced, matrixed corporate environment (automotive, retail, or industrial sectors preferred).
• Financial Acumen: Proven track record of managing multi-million dollar P&Ls, complex marketing budgets (A&S, Variable/Fixed), and delivering strong commercial growth.
• Leadership & Influence: Demonstrated ability to lead, inspire, and develop professional teams while influencing and collaborating with diverse cross-functional stakeholders.
• Strategic Thinking: Exceptional analytical and data-driven decision-making capabilities, with the ability to translate market insights into highly successful sales programs.
• Communication: Outstanding written, verbal, and presentation skills, with proven experience presenting complex business cases to executive-level leadership.

 

Equal Opportunity 

 

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment.

 

Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire. 

 

---Applications will close on Sunday 28 June 2026, but please do not delay your application as interviews may commence before the close date---

 

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Ford’s privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy policy