The Customer Success Executive (CSE) 3 exercises good judgment and is responsible for working independently with minimal instruction whilst making sound decisions to resolve moderately complex customer issues. This role manages a portfolio of customers, orchestrating success plan initiatives and associated technical engagements. The CSE 3 proactively identifies opportunities for increased product adoption and collaborates with internal teams to address customer challenges. This role provides the voice of the customer, sharing insights and best practices.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
- Develop and execute customer success plans, coordinating initiatives and engaging technical teams to achieve customer objectives.
- Identify opportunities for increased product consumption, track progress against targets, and plan key deployment milestones.
- Gather and share customer insights and best practices with internal teams to improve products and services and enhance customer experience.
- Proactively identify and resolve technical obstacles hindering product adoption by engaging appropriate resources and coordinating solutions.
- Evaluate customer knowledge, product adoption levels, and cloud readiness to provide tailored support and maximize value realization.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.