Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.
We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.
Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.
Candidate Safety Notice
Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to [email protected]. About the Opportunity - Senior Customer Account Manager
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Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
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Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts
About the Team:
The Customer Account Management team focuses on renewals, growth, and overall account performance. They partner closely with Customer Success, who supports product adoption and customer value. Together, the teams help customers succeed while driving business results.
What You'll Do:
Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities
Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities
Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience
Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities
Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements
Manage a high-volume book of business while applying a strategic, consultative approach to each account
Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution
What You Bring:
Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred
Proven track record of meeting or exceeding quota in a revenue-focused role
Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
Strong commercial acumen and ability to navigate customer conversations with a consultative approach
Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
Clear and effective communication skills, both written and verbal
Collaborative mindset with the ability to work cross-functionally and influence without authority
Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability