Reverse Logistics Administrator (0626)

As a Reverse Logistics Administrator, you will have the following responsibilities

• Work with departments to ensure the return procedure is followed, moving returned products through appropriate channels while minimizing financial impact.
• Ensure supplier billings and damage allowances are completed in a timely manner.
• Coordinate and resolve various problems and issues, such as incomplete or missing paperwork.
• Communicate with the parts department to ensure correct parts are ordered for damaged appliances.
• Investigate and resolve any supplier billing discrepancies.
• Provide phone support to delivery teams when concealed damage on a product is encountered.
• Ensure all paperwork is filed appropriately for easy retrieval.
• File and record daily returns data.
• Assist in creating and updating standard operating procedures.
• Determine causes of customer returns and assist in implementing policies and procedures to prevent returns.
• Accurately input daily returns data and analyze daily reports, moving through defective product as quickly as possible.
• Understand unique supplier policies regarding damage and repairs, ensuring that open orders are monitored through to completion.
• Maintain a clean and organized work environment, ensuring that workspaces, equipment, and common areas are kept tidy and free from clutter.
• Perform all other duties as assigned.

 

To be successful in this role, you should have:

• Proficient in Microsoft Office programs.
• Intermediate Excel skills and/or other data and analytic tools.
• Superior customer service and relationship management skills.
• Ability to prioritize work activities effectively.
• Ability to quickly learn new systems and processes
• Excellent organizational skills and attention to detail.
• Excellent communication skills in English (both written and verbal).
  A self-starter with the ability to take initiative and think critically to seek out information and solutions independently.
• Strong organizational and time-management skills.
• Experience working independently, as well as in partnership with other team members.
• Ability to work in a dynamic and fast-paced environment requiring strong organization, time management, and prioritization skills, with the confidence to adapt to change as necessary.
• Must be legally eligible to work in Canada.

Bonus Points If You Have:
Invoicing experience.
Strong working knowledge of spreadsheets and databases.
Warehouse experience, including wrapping, tagging, and dollying items.
SYSPRO and Zendesk knowledge is preferred.

Passionate About:
Actively facilitating change and improvement within the department.
Working with others to achieve individual and shared team goals.
Working through tight deadlines while change is a constant.

Work Environment:
Full-time position Saturday-Tuesday.
Start time: 9:30 AM - 6:00 PM.

Why join Trail