Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in Brazil.

This role is at the heart of a fast-paced, customer-first environment within the online automotive marketplace space. You will be the primary point of contact for customers, guiding them through vehicle listing and sales processes with clarity, professionalism, and confidence. The position combines live phone support, email communication, and CRM management, requiring strong multitasking and organizational skills. You will ensure that every customer interaction is smooth, accurate, and supportive, helping users move forward in their journey without friction. Working closely with internal listing and operations teams, you will help maintain a seamless customer experience from first contact through resolution. This is a high-volume, communication-driven role where consistency, empathy, and precision directly impact customer satisfaction and platform success.

• Serve as the first point of contact for customers, handling inbound phone calls and providing clear, professional, and friendly guidance throughout the vehicle listing and sales process.
• Support customers step-by-step using approved scripts and internal tools while maintaining a natural, conversational tone.
• Manage CRM systems in real time during customer interactions, ensuring accurate updates, documentation, and tracking of all communications.
• Respond to customer emails promptly and route or escalate complex cases to the appropriate internal teams when necessary.
• Collaborate closely with listing representatives to ensure smooth handoffs and complete context for follow-up actions.
• Maintain high-quality customer interactions even under high call volume, ensuring consistency, accuracy, and professionalism.
• Ensure every customer completes their journey with a clear understanding of next steps and confidence in the process.

Requirements

This role requires strong customer service experience and excellent communication skills in both spoken and written English. The ideal candidate is naturally empathetic, patient, and comfortable engaging with customers in a fast-paced, high-volume environment. You should be highly organized, detail-oriented, and capable of multitasking between phone support, email handling, and CRM documentation without compromising quality. Strong ability to follow structured scripts while maintaining a human, conversational tone is essential. Prior experience in customer support, call centers, virtual assistance, or sales support is highly valued. Familiarity with CRM platforms or the ability to quickly learn new systems is expected. Availability to work Monday through Saturday, 9:00 AM to 4:00 PM Pacific Time is required.

Benefits

• Competitive salary paid in USD
• 100% remote work from Brazil
• 10 paid vacation days per year plus U.S. federal holidays
• Long-term opportunity in a fast-growing online automotive marketplace
• Supportive, team-oriented remote culture
• Exposure to structured customer operations and scalable support processes