This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Experience Specialist based in India.
This role is focused on delivering exceptional, high-quality support to Spanish and English-speaking customers and insurance agents within a fast-paced, digitally driven environment. You will act as a key point of contact for agents and partners, ensuring clarity, accuracy, and empathy across every interaction. The position involves handling complex queries related to policy information, commissions, and contracts while maintaining a strong focus on service excellence. You will work across multiple communication channels, including chat, email, phone, and SMS, to resolve issues efficiently. This is a fully remote role aligned with US working hours, requiring strong adaptability and responsiveness. It is an opportunity to contribute directly to a mission-driven organization transforming the life insurance experience through technology and customer-centric innovation.
This role requires strong bilingual communication skills, attention to detail, and the ability to manage complex information in a structured and customer-focused way. The ideal candidate thrives in fast-paced environments, demonstrates strong problem-solving abilities, and is comfortable working independently while collaborating with cross-functional teams.
Based on 811 disclosed Support salaries on RoleSuite, the role pays a median of $64K/year, with most offers between $53K and $103K (10th–90th percentile: $44K–$149K).
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