Customer Support Specialist
To be added
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
- Excellent oral and written communication skills for both English and French languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Support pay context
Based on 775 disclosed Support salaries on RoleSuite, the role pays a median of $69K/year, with most offers between $53K and $108K (10th–90th percentile: $45K–$151K).
See the full Support salary breakdown →