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Job Function:
MarketingJob Sub Function:
Product ManagementJob Category:
ProfessionalAll Job Posting Locations:
Dubai, United Arab EmiratesJob Description:
DePuy Synthes is recruiting for a Field Service Engineer ], located in Dubai, UAE
Job Description
Overall purpose of job:
Providing technical assistance and quality service to customers while ensuring compliance guidelines are followed.
Ability to assist the service manager with daily running of the service center, providing effective technical support and understanding customer needs, with administration responsibilities and logistics management.
Essential duties and responsibilities:
Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.
Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.
Communicate independently in the right manner with internal and external customers.
Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
Monitor warranty / service contracts and follow up on their expiry.
Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
Maintain installation base for all products supported by TSC.
Collaboration across franchise and business partners in the region.
Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.
Special requirements:
Experience in service contracts and training Field Engineers, Sales Reps and Customers.
Other features of the job:
Deals with peers, workers, sales reps and managers.
Deal with distributors, customers (Hospital), end users and Biomedical Engineers.
Language – Arabic and English required
Job location:
Dubai, UAE
Approximately 50-70% of travel may be required
Essential knowledge and skills:
Education: University/Bachelor’s Degree in Biomedical / Electrical / Electronic Engineering.
Years of experience: Generally requires (3+) years related experience.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Brand Marketing, Brand Positioning Strategy, Collaborating, Communication, Consulting, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Execution Focus, Financial Analysis, Presentation Development, Problem Solving, Product Improvements, Product Management, Product Strategies, Strategic ThinkingBased on 1,090 disclosed Trades salaries on RoleSuite, the role pays a median of $73K/year, with most offers between $59K and $88K (10th–90th percentile: $52K–$115K).
See the full Trades salary breakdown →