Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Text about the Location: Switzerland - remote

Discover Impactful Work
Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

A Day in the Life:
Provide expert installation, troubleshooting, maintenance, calibration, and repair services for advanced analytical instruments and microscopy systems. Support customers by diagnosing complex hardware and software issues, conducting preventive maintenance, delivering technical training, and ensuring optimal equipment performance. Build and maintain strong customer relationships while collaborating with internal teams to resolve technical challenges and support scientific research environments.

What to expect:
• Install, troubleshoot, repair, and calibrate sophisticated analytical and microscopy equipment
• Diagnose and resolve complex hardware, software, and system performance issues
• Perform preventive maintenance and system optimization activities
• Provide customer training and technical guidance on equipment operation and best practices
• Build and maintain positive relationships with customers across research, academic, and industrial settings
• Interpret technical documentation, schematics, and engineering drawings to support service activities
• Utilize Windows operating systems, networking tools, and business software in daily operations
• Travel to customer sites as required and respond to urgent service needs when necessary
• Follow all applicable safety protocols and work in laboratory and cleanroom environments
• Collaborate with colleagues and support the development and mentoring of others when applicable

Keys to Success:

Education
Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments. Preferred fields of study include Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical field.

Experience
• Experience installing, troubleshooting, repairing, and calibrating advanced analytical instrumentation
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
• Experience providing technical support in customer-facing environments
• Experience mentoring and training others preferred
• Ongoing technical training and certifications required

Knowledge, Skills, Abilities
• Strong diagnostic and problem-solving abilities for hardware and software issues
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Professional working proficiency in English; additional languages beneficial
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Proficiency with Windows operating systems, networking, and standard business software
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Valid driver's license and willingness to travel 25–50%

Competencies
• Customer-focused mindset with strong relationship-building capabilities
• Technical expertise and continuous learning orientation
• Effective communication and collaboration skills
• Strong analytical thinking and problem-solving capabilities
• Commitment to safety, quality, and compliance standards
• Adaptability and ability to perform effectively in dynamic environments
• Physical ability to lift up to 50 lbs and work in laboratory environments
• Ability to work in cleanroom environments when required

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran