Director of Partnerships & Client Success
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Partnerships & Client Success based in the United States.
This is a high-impact leadership role responsible for owning the full lifecycle of strategic partnerships, from pipeline development through long-term client success and expansion.
You will operate at the intersection of business development, account management, and customer success, ensuring partnerships are effectively launched, managed, and grown.
The role requires a strong builder mindset, combining strategic thinking with hands-on execution in a fast-paced, scaling environment.
You will work closely with executive leadership while driving operational excellence across CRM systems, deal flow, and partner engagement.
A core focus of the position is strengthening retention, improving conversion rates, and expanding existing organizational relationships.
You will also build and lead a growing partnerships team, establishing structure, accountability, and scalable processes.
This is a mission-driven role with direct influence on organizational growth and impact across healthcare and public-sector partnerships.
Accountabilities:
- Own and manage the full partnerships pipeline, ensuring opportunities are accurately tracked, actively progressed, and closed efficiently within CRM systems.
- Lead deal execution by conducting discovery conversations, shaping partnership proposals, and closing small-to-mid-sized deals, while collaborating on larger strategic opportunities.
- Oversee the entire partner lifecycle, from onboarding and implementation through renewal, retention, and expansion.
- Drive partner success by ensuring high engagement, satisfaction, and consistent delivery of program outcomes and reporting requirements.
- Identify and execute expansion opportunities within existing accounts, increasing adoption across departments, teams, or programs.
- Build, refine, and enforce scalable systems and processes for outreach, onboarding, follow-ups, and account management.
- Hire, manage, and develop Partnership Managers, setting clear performance expectations and providing coaching on sales and relationship management.
- Ensure CRM (HubSpot) discipline, data integrity, and pipeline visibility to support forecasting and performance tracking.
- Partner with marketing and program delivery teams to ensure alignment between demand generation, sales, and service execution.
- Strengthen cross-functional collaboration to ensure smooth handoffs between sales, implementation, and client success teams.
- Establish KPIs and reporting structures to measure pipeline health, conversion rates, retention, and expansion success.
- 7–12+ years of experience in partnerships, business development, account management, or client success roles.
- Proven track record of managing and closing deals, not only maintaining relationships.
- Experience building or scaling operational systems, processes, or CRM-driven workflows in a growing organization.
- Demonstrated leadership experience, including hiring, managing, and developing high-performing teams.
- Strong ability to structure complex pipelines and drive disciplined execution across multiple accounts.
- Excellent communication and relationship-building skills with diverse stakeholders, including executives.
- Highly organized with strong attention to detail, follow-through, and accountability.
- Comfort working in fast-paced, evolving, and ambiguous environments requiring initiative and autonomy.
- Experience with CRM platforms (HubSpot strongly preferred).
- Background in healthcare, nonprofit, workforce development, or public-sector partnerships is a plus.
- Strong strategic thinking paired with hands-on operational execution capabilities.
- Competitive leadership compensation aligned with experience and impact.
- Remote work flexibility within the United States.
- Opportunity to build and scale a core business function from the ground up.
- Direct exposure to executive leadership and high-level strategic decision-making.
- Mission-driven environment focused on meaningful impact in healthcare and workforce support.
- Career growth opportunity into expanded commercial or operational leadership roles.
- Collaborative, fast-paced culture that values ownership, autonomy, and execution.
- Opportunity to lead and shape a growing partnerships team and operating model.
Requirements:
Benefits:
Business Development pay context
Based on 487 disclosed Business Development salaries on RoleSuite, the role pays a median of $139K/year, with most offers between $100K and $195K (10th–90th percentile: $68K–$247K).
See the full Business Development salary breakdown →