Director, Product Design

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Design based in the United States.

This is a high-impact design leadership role focused on shaping and scaling the end-to-end user experience across critical growth journeys, including onboarding, activation, monetization, retention, and churn flows. You will define the design vision for growth products that directly influence acquisition, conversion, and customer lifetime value across a global SaaS platform. Working at the intersection of product strategy, experimentation, and craft, you will collaborate closely with Product, Engineering, Data, and Marketing to drive measurable business outcomes. This role blends hands-on design leadership with strategic ownership of high-visibility product areas. You will lead a team of designers while remaining deeply engaged in solving complex UX challenges. The environment is fast-paced, data-informed, and highly collaborative, with a strong emphasis on experimentation and continuous improvement.

In this role, you will own the design strategy and execution for core growth product experiences while leading and developing a high-performing design team. You will shape how users discover, adopt, and expand usage of the platform, directly influencing key business metrics. Your responsibilities will include:

• Defining and leading the design vision across onboarding, activation, monetization, retention, and cancellation experiences
• Managing, mentoring, and scaling a team of product designers focused on growth and lifecycle journeys
• Partnering with Product, Engineering, Data, and Marketing to align design strategy with business objectives and success metrics
• Driving experimentation and optimization through A/B testing, user research, and behavioral data insights
• Translating business goals into scalable, intuitive, and high-performing user experiences
• Establishing strong design processes, standards, and quality bar across growth-related product surfaces
• Representing design at the leadership level and influencing broader product strategy and roadmap decisions

Requirements

This role requires extensive experience in product design leadership, particularly within SaaS or complex B2B2C environments. You should bring a strong balance of strategic thinking, executional excellence, and people leadership, along with a proven ability to deliver measurable product impact. Key qualifications include:

• 8+ years of experience in product design, including at least 3+ years in a leadership role
• Proven success designing and scaling growth-focused experiences (onboarding, activation, retention, conversion, churn reduction)
• Experience leading and developing design teams in fast-paced, cross-functional environments
• Strong product thinking with the ability to balance user needs and business outcomes
• Demonstrated impact on key metrics such as activation, retention, and revenue growth
• Experience working with experimentation frameworks, data-informed design, and iterative optimization
• Excellent communication, storytelling, and stakeholder management skills
• Familiarity with SaaS platforms, B2B2C ecosystems, or complex workflow products is highly valuable

Benefits

• Competitive compensation package with bonus eligibility
• Flexible, remote-first work environment
• Comprehensive health, dental, and vision coverage
• Opportunity to lead high-impact growth initiatives at scale
• Strong influence on product direction and user experience strategy
• Collaborative, product-driven culture with high ownership and autonomy
• Career growth opportunities within a rapidly scaling global organization
• Access to experimentation tools, data insights, and modern design systems