Fleet Front Office Agent Benelux & CFO

About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why this role matters

As a Fleet Front Office Agent, you will play an important role in ensuring a seamless experience for some of Europe's largest logistics and transportation customers. Working as part of a supportive and collaborative team, you will help coordinate fleet administration, build strong relationships with customers and tire dealers across the Benelux region, and contribute to the smooth execution of our fleet contracts.

Based in Kontich, you will join a diverse team where knowledge sharing, teamwork, and continuous learning are valued. Whether you are bringing years of experience or looking to build your expertise, you will receive comprehensive training and ongoing support to help you succeed.

What will you do?

• Act as a trusted first point of contact for assigned fleet customers, providing responsive and professional support.
• Coordinate monthly billing activities, maintain fleet information, and resolve invoice-related queries accurately.
• Build strong relationships with customers to ensure the efficient administration of fleet contracts.
• Support tire dealers across the Benelux region with questions related to job entries, contracts, vehicles, and invoicing within our FleetOnlineSolutions system.
• Collaborate closely with colleagues in the Front Office team in Kontich and the Back Office team in Bucharest to deliver an excellent customer experience.
• Contribute to the continuous improvement of administrative processes by sharing ideas and supporting team objectives.

What we're looking for

• Experience in customer service, administration, or a similar customer-focused environment.
• Strong communication skills and confidence interacting with customers and partners by phone and email.
• A collaborative mindset with the ability to build positive working relationships across teams.
• Good organizational skills and attention to detail when managing multiple tasks.
• Fluency in English and Dutch; additional language skills ( like Frenchor German are an advantage.
• Confidence using everyday business applications such as Outlook, Teams, and Excel.
• A willingness to learn, share knowledge, and contribute to a supportive team environment.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.