Sr. Relationship Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Relationship Manager based in France.

This is a high-impact client-facing role within the payments and fintech ecosystem, focused on managing and expanding relationships with strategic, high-value merchants operating in complex, high-risk environments. You will act as a trusted advisor, helping clients reduce chargebacks, optimize dispute processes, and improve overall payment performance through data-driven insights. The role requires close collaboration with internal technical, onboarding, and product teams to ensure seamless client integration and long-term success. You will be responsible for driving retention, identifying growth opportunities, and strengthening commercial outcomes across your portfolio. This position offers strong autonomy, direct exposure to senior stakeholders, and the opportunity to shape client strategies at scale. It is ideal for someone who thrives in a fast-paced, performance-driven, and relationship-focused environment.

• Manage and grow relationships with Tier 1 and high-value clients, ensuring long-term satisfaction and retention.
• Lead client onboarding, coordinating with internal teams to guarantee smooth implementation and successful go-live.
• Act as a strategic advisor by analyzing client performance data and recommending tailored solutions to reduce chargebacks and improve outcomes.
• Collaborate with technical and product teams to support integrations and resolve complex client challenges.
• Identify cross-sell and upsell opportunities to drive additional revenue growth within existing accounts.
• Lead strategic discussions with client stakeholders, ensuring alignment on goals and performance expectations.
• Serve as the voice of the client internally, sharing insights to improve product and service offerings.

Requirements:

• 5+ years of experience in relationship management or sales within the payments, cards, or fintech industry.
• Strong expertise in fraud prevention, dispute management, and high-risk merchant environments.
• Proven experience managing Tier 1 or enterprise-level clients with measurable success in retention and growth.
• Strong analytical mindset with the ability to interpret data and translate it into actionable client strategies.
• Excellent communication and stakeholder management skills, including experience engaging senior decision-makers.
• Structured, solution-oriented approach with strong problem-solving capabilities and attention to detail.
• Bachelor’s degree or equivalent professional experience preferred.
• Deep understanding of payment processing ecosystems, chargebacks, and transaction risk mitigation.

Benefits:

• Competitive compensation package aligned with experience and market standards
• Remote-first flexibility with minimal travel requirements (approximately 10–15% across Europe)
• Opportunity to work with international enterprise clients in a fast-growing fintech environment
• Career development opportunities within a scaling global organization
• Exposure to cutting-edge payment, fraud prevention, and dispute management technologies
• Collaborative, high-performance culture with strong cross-functional teamwork
• Dynamic and impactful role with direct influence on client success and revenue growth