This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Provider Relations Support Specialist based in the United States.
This role offers an excellent opportunity to support critical provider relations, contracting, credentialing, and regulatory operations within a healthcare-focused environment. As a key member of the team, you will help ensure the accuracy and efficiency of provider onboarding, payer communications, document management, and compliance-related processes. Working across multiple systems and collaborating with internal stakeholders, you will contribute to maintaining strong relationships with healthcare providers and payer organizations. The position is ideal for a highly organized professional who thrives in a detail-oriented setting and enjoys managing a variety of administrative and operational responsibilities. Success in this role requires strong communication skills, a commitment to accuracy, and the ability to handle confidential information with professionalism and discretion.
Accountabilities
- Coordinate the receipt, sorting, distribution, and tracking of incoming and outgoing correspondence related to payer communications, regulatory notices, provider contracts, and compliance documentation.
- Maintain organized digital and physical filing systems to ensure easy access to provider records, contracts, notices, and operational documents.
- Manage user access requests for payer, credentialing, and regulatory portals while maintaining accurate records of permissions and credentials in accordance with security requirements.
- Troubleshoot system access issues and collaborate with external payer representatives to resolve account-related concerns.
- Support provider contracting activities by preparing, formatting, distributing, and tracking contracts, amendments, and supporting documentation.
- Assist with provider onboarding processes, demographic updates, contract status tracking, and directory update requests required by payer organizations.
- Coordinate payer attestation responses and ensure completion of mandatory training programs by relevant team members.
- Monitor shared inboxes related to contracting, credentialing, and regulatory communications, ensuring timely responses and appropriate follow-up actions.
- Support audit preparation efforts by organizing documentation, validating information, and maintaining accurate records.
- Contribute to process improvement initiatives that enhance operational efficiency, accuracy, and service quality.
- Perform additional administrative and operational duties as needed while maintaining high ethical and professional standards.
Requirements
- High school diploma or equivalent required; Associate degree in a healthcare, business, or related field preferred.
- 1–2 years of experience in administrative support, healthcare operations, provider relations, contracting support, or a similar role.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills with the ability to interact professionally across teams and external stakeholders.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Comfortable working with online systems, payer portals, and digital document management tools.
- Strong attention to detail and commitment to maintaining accurate records and documentation.
- Ability to handle confidential and sensitive information with discretion and professionalism.
- Familiarity with healthcare payer operations, provider network management, credentialing, contracting, or regulatory processes is preferred.
- Understanding of healthcare privacy standards and experience working with protected information is considered an asset.
- Proactive mindset with a willingness to support operational improvements and collaborate across multiple functions.
Benefits
- Competitive starting hourly rate of $22.00, with potential for additional compensation based on experience, qualifications, and location.
- Eligibility for performance-based bonuses and incentive programs.
- Comprehensive medical, dental, and vision insurance coverage.
- Access to wellness initiatives, mental health resources, and employee assistance programs.
- Generous paid parental leave and paid leave programs for qualifying life events.
- 401(k) retirement plan with immediate company matching contributions.
- Financial planning resources and employee discount programs.
- Generous paid time off and holiday offerings.
- Flexible work arrangements and scheduling options where applicable.
- Tuition reimbursement, professional development programs, and career advancement opportunities.
- Mentorship, continuous learning, and training initiatives to support long-term growth.
- Employee recognition programs, awards, and achievement celebrations.
- Team-building activities, volunteer opportunities, and a collaborative workplace culture.
- Inclusive and supportive work environment focused on employee wellbeing, engagement, and belonging.