Patient Care Representative
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Care Representative based in Brazil.
You will join a fast-growing, remote-first healthcare support environment focused on delivering high-quality patient experiences in the telemedicine space. In this role, you will be the primary point of contact for patients, ensuring clear communication, timely support, and empathetic assistance across multiple channels. You will help patients navigate services, resolve concerns, and receive accurate information about treatments and care processes. The position plays a key role in maintaining patient satisfaction and trust within a modern, digitally driven healthcare model. You will collaborate with internal teams and medical professionals to ensure seamless coordination and resolution of patient needs. This is a people-centered role where communication, empathy, and operational efficiency directly impact patient outcomes.
Accountabilities:
You will be responsible for managing patient communications and support processes, ensuring timely responses, accurate information delivery, and a high standard of patient care across all interactions.
- Respond to patient inquiries via text message, email, and phone calls in a timely and professional manner.
- Handle inbound and outbound calls to provide information, clarify doubts, and support patient needs.
- Deliver accurate details about services, treatments, and platform offerings.
- Ensure high levels of patient satisfaction through empathetic and solution-oriented support.
- Manage and resolve patient complaints by identifying appropriate solutions and escalation paths.
- Maintain detailed records of patient interactions and update relevant systems accordingly.
- Support physicians and internal teams with patient-related requests and coordination tasks.
- Ensure smooth communication between patients and internal departments to maintain service quality.
- Proven experience in customer service, preferably in a remote setting.
- Advanced English proficiency (C1/C2 level) in both written and verbal communication.
- Strong ability to manage multiple communication platforms and tasks simultaneously.
- Proficiency with basic digital tools such as Excel/Google Sheets, Word/Google Docs, and email systems.
- Familiarity with tools such as Slack, Intercom, JustCall, Stripe, Calendly, or Google Workspace is a plus.
- Strong time management skills and ability to work independently with minimal supervision.
- Experience in healthcare, telemedicine, or medical support environments is an advantage.
- Availability to work Monday to Friday from 1:00 PM to 9:30 PM EST.
- Must have a reliable computer and stable internet connection for remote work.
- Fully remote work environment
- Unlimited paid time off
- Paid holidays based on country of residence
- Pro-rated 13th-month bonus in select regions
- Referral bonus programs
- Financial support for online learning and courses
- Inclusive, diverse, and global team culture
- Employee engagement activities and virtual events
- Flexible and supportive work environment
Requirements:
You should bring strong customer service experience, excellent communication skills, and the ability to manage multiple digital tools in a fast-paced remote environment.
Benefits:
Healthcare pay context
Based on 3,137 disclosed Healthcare salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $86K and $165K (10th–90th percentile: $66K–$250K).
See the full Healthcare salary breakdown →